• Deadline Date: Friday 18 July 2025 • Location: Braine-l'Alleud, BELGIUM • Required Start Date: 25 August 2025 Deadline Date: Friday 18 July 2025 Requirement: Senior Engineer (Digital Collaboration - End User Device) Location: Braine-l'Alleud, BELGIUM Time On-Site: 100% Not to Exceed: 76 EUR Total Scope of the request (hours): 836 Required Start Date: 25 August 2025 Required Security Clearance: NATO SECRET Duties and Role: Under the direction of the Section Head Operations & Lifecycle Management, but largely on own initiative, the incumbent will carry out duties such as the following: Requirements definition and management • Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity. • Contributes to selecting the requirements approach. • Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. • Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source. Additional Duties: • Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider; • Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows, macOS, iOS, etc.) • Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions; • Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices • Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices • Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions; • Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security; • Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational; • Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems; • Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services; Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium. Requirements: Skill, Knowledge & Experience: • The candidate must have a currently active NATO SECRET security clearance • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in Engineering, IT Communications, Computer Sciences, or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is at least 6 years extensive and progressive expertise related to the function of the post; • Experience in identifying and assessing new and emerging technologies and their adoption into larger systems; • Experience in developing technology roadmaps taking into account emerging technology solutions; • Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints); • Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory, DNS, DHCP, GPO, MECM (former SCCM)); • Experience in Cloud Office Operation (Intune device management, O365 Admin Management, Teams and Exchange online management) • Sound knowledge in user authentication methods (2FA, AAA); • Extensive knowledge in security technologies and concepts (PKI, least privilege, data at rest, data in transit protection); • Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment; • Experience in coaching and supervising technical staff; • Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations; • Experience in drafting and maintaining system design documentation. Desirable Experience and Education: • Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described; • Knowledge of Data Classification and information protection technologies and products; • Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products; • Knowledge of Lansweeper Server; • Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS); • Working knowledge of ITIL (Services Management (i.e. SLA compliancy)). • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues; • Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders; • Proven track record in leading and collaborating with cross- functional teams to drive successful outcomes; • Prior experience of working in an international environment; • Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation and NATO Agencies;