CC&B Business Analyst

Job Responsibilities • Work with business organizations to guide/provide input regarding enhancement feasibility • Using business process knowledge, proactively look for opportunities for system enhancements • Evaluate and provide input to business needs and requirements • Prepare estimates for customer requests • Prepare preliminary mockups and designs Project: • Analyze/assemble Functional/non-Functional requirements • Provide technical expertise and assistance in designing, testing, and developing applications • Perform feasibility analysis, design, and provide recommendations on the alternative solutions, project strategy, and deliverable prioritization, as well as system alternatives or enhancements to current systems • Prepare the final functional requirement and functional design document • Conduct a walkthrough of deliverables with business and IT Stakeholders and obtain approval/sign-off • Provide Subject Matter Expert support to developers and testers • Work with the business to document and analyze project change controls • Support stabilization of deployed code Maintenance: • Troubleshoot potential system issues to determine if there is a defect • Analyze production defects, identify business and system impacts and quantify problems • Contribute to defect troubleshooting and solution design • Assist business and technical teams with adhoc requests • Provide functional expertise to clients for resolving business issues Qualifications: • Bachelor's Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience • 8 years of experience in analyzing, designing, and developing functional requirements, functional design, and UX/UI design • Experience in project participation, high complexity Desired: • Working knowledge of relational databases (SQL experience) • Working knowledge of UML • Be able to work independently but within the framework of the team and product • Be able to work well within a team setting • Collaborate with cross-functional teams to maintain efficiency, consistency, and achieve successful implementation of system enhancements • Working knowledge of the MS Office suite of applications, including Word, Excel, PowerPoint, and Visio • Excellent verbal and written communication skills • 6 years of experience with Oracle CC&B applications and data modeling • Experience dealing with a Call Center and/or Back Office-centric business • Understanding of the database