"We are looking for a technically proficient Observability Subject Matter Expert (SME) to architect, implement, and manage observability frameworks across a complex hybrid-cloud environment. This role will focus on AWS-native services (Connect, Data, Integration), enterprise platforms (Pega, Contact Center), and the underlying infrastructure, ensuring end-to-end visibility, performance optimization, and proactive incident response. Key Responsibilities: · Observability Architecture & Strategy: · Design and implement observability pipelines using AWS-native and third-party tools. · Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines. · Establish SLIs/SLOs and integrate them into service health dashboards. · AWS Workload Monitoring: · Implement observability for AWS Connect (contact flows, agent metrics, call quality). · Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage. · Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging. · Tooling & Automation: · Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK. · Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools. · Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows. · Incident Management & RCA: · Lead real-time diagnostics during major incidents using telemetry data. · Conduct post-incident reviews with detailed root cause analysis and observability insights. · Collaboration & Governance: · Work closely with DevOps, Security, and Application teams to enforce observability standards. · Ensure compliance with data governance, retention, and security policies for telemetry data. Required Skills & Experience: · 7+ years in observability engineering. · Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network · Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray. · Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation). · Experience with monitoring enterprise platforms like Pega and Contact Center systems. · Solid understanding of distributed systems, networking, and application performance tuning."