Insight Global is seeking a proactive and technically skilled IT Systems Engineer to join our client's growing team during a transitional phase of modernizing their infrastructure on a 6 month contract-to-hire. This role is ideal for someone with hands-on experience in Azure Virtual Desktop environments, laptop deployment via Autopilot, and improving internal IT workflows—especially through Slack integration and automation. You'll act as a key escalation point for critical IT incidents and help shape how our support model evolves. Support Request Optimization • Design and implement a Slack-based help desk system using integrations such as Jira Service Management, Zendesk, or Freshdesk. • Streamline ticket triage processes and implement workflow automations and Slack bots for efficient request handling. Device Lifecycle Management • Lead deployment of Windows laptops via Microsoft Autopilot and Intune. • Troubleshoot and improve Autopilot profiles, user enrolment issues, and security baselines. Azure Virtual Desktop (AVD) Oversight • Manage AVD infrastructure, including host pool maintenance, session host performance, and user provisioning. • Monitor environment health using Azure Monitor and implement autoscaling strategies. Security & Compliance • Administer and enhance security policies in Azure AD and Microsoft Intune. • Configure Conditional Access, device compliance, and role-based access controls. Escalation Point • Act as an escalation point for Level 1 and Level 2 support, resolving high-impact issues related to Azure and device management. • Collaborate with other IT teams and vendors as needed to resolve incidents and implement improvements. Must Haves: • Proven experience managing Azure Virtual Desktops and Azure AD environments. • Strong experience with Zscaler • Solid understanding of Microsoft Autopilot, Intune, and device deployment workflows. • Familiarity with Slack-based IT support workflows and help desk integrations. • Strong troubleshooting skills and a process-driven mindset. • Excellent documentation and communication skills. • Ability to work autonomously and collaboratively in a dynamic environment.