Contact Center Data Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Galaxy i Technologies, Inc., is seeking the following. Apply via Dice today! Job Title: Contact Center Data Engineer Location: Phoenix, AZ W2 CONTRACT ROLE ONLY Job Description: Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five, Google CCAl Platform, or Amazon Connect). Required Skills & Experience Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaas platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub Strong SQL and data modeling skills Key Responsibilities Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaas platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Note: For Immediate response please reach out to me at Sathish at galaxy i tech dot com