Conversation Engineer

Akkodis is seeking a Conversation Engineer contract job with a client in Rochester NY. Must hold a Bachelors or in Information Technology or related field to be considered. Will be responsible for designing, building, optimizing, and maintaining AI powered conversational experiences—typically chatbots, voicebots, and virtual agents. Rate Range: $55/hr. to $60/hr. The rate may be negotiable based on experience, education, geographic location, and other factors. Conversation Engineer responsibilities include: • Map out user journeys and conversational flows • Write intents, training phrases, prompts, transitions, and error handling • Design tone, personality, and overall user experience (UX) • Train models to classify user intents • Define entities and parameters • Improve accuracy using analytics and conversation logs • Build flows, forms, conditions, and API calls within tools like Dialogflow CX • Integrate backend systems (CRMs, ticketing, databases) • Connect the bot to external services using APIs • Use cloud functions, workflows, and serverless infrastructure • Connect to channels (web chat, phone, SMS, contact center) • A/B test reply strategies • Analyze transcripts • Measure metrics like containment rate, intent accuracy, and task completion Desired Qualifications: • Bachelors degree in Information Technology or related field is required. • Minimum Five years related experience. • Google Dialogflow CX is required • User journey mapping – understanding how users think and what they need • Conversation flow design – building multi-step, multi-intent dialog paths • Prompt and response writing – crafting clear, concise, and friendly bot messages • Error handling & fallback strategies – guiding users when the bot gets confused • Bot personality & tone – ensuring consistent voice across interactions • Building flows in Dialogflow CX • Configuring parameters, forms, conditions, and transitions • Channel integrations (web, voice, SMS, contact center) • Working with tools like Contact Center AI (CCAI) for voicebots • JSON (100% required for APIs and webhook payloads) • REST APIs – reading docs, sending/receiving data • Basic scripting (JavaScript, Python, or Node.js commonly used for fulfillment) • Understanding of serverless functions like Cloud Functions • Error-debugging skills (HTTP status codes, logs, timeouts) • Cloud Functions – execute business logic • Firestore / BigQuery / Cloud SQL – store and retrieve data If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 585-490-8656 or gina.manioci@akkodis.com. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance