Gigged.AI
Conversational Analytics Specialist (Sprinklr) - Outside IR35
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Conversational Analytics Specialist (Sprinklr) for 12 weeks, paying £550/day, primarily remote with potential travel to the Netherlands. Requires expertise in Sprinklr, contact centre operations, data storytelling, and multilingual environments.
🌎 - Country
United Kingdom
💱 - Currency
£ GBP
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💰 - Day rate
550
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🗓️ - Date
October 30, 2025
🕒 - Duration
3 to 6 months
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🏝️ - Location
Remote
-
📄 - Contract
Outside IR35
-
🔒 - Security
Unknown
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📍 - Location detailed
United Kingdom
-
🧠 - Skills detailed
#AI (Artificial Intelligence) #Deployment #Scala #Storytelling #Data Storytelling #Documentation
Role description
Gigged.AI is a freelance talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment with one of our clients for a Conversational Analytics Specialist (Sprinklr)
If interested then you must submit a proposal through the Gigged.AI website for this gig. You can do so here - https://app.gigged.ai/
Conversational Analytics Specialist (Sprinklr)
Location: Primarily remote (potential for 1 week travel to client site in Netherlands at engagement kick-off)
Duration: 12 weeks initial
Day Rate: £550 (flexibility on this based on experience and role-fit)
Outside IR35
Overview:
Our client is quickly scaling conversational analytics capabilities via the Sprinklr platform. We’re looking for a seasoned Conversational Analytics Specialist to lead deployment, scorecard reporting, and drive knowledge transfer -ensuring the team is equipped long-term.
Key Responsibilities
- Set up and configure Sprinklr conversational analytics across multilingual contact centre environments.
- Develop and launch QA scorecards within Sprinklr to assess agent performance and customer sentiment.
- Build intuitive reporting dashboards that surface meaningful insights and support strategic decisions.
- Mentor internal teams (with limited Sprinklr experience) through clear training, documentation, and guidance.
- Align analytics outputs with client expectations for scalable, multi-year programs.
Required Skills & Experience:
- Demonstrated, hands-on expertise with Sprinklr, especially in conversation analytics and QA scorecard deployment.
- Solid understanding of contact centre operations and performance measurement practices.
- Strong data storytelling—capable of translating analytics into actionable business insights.
- Fluency in English; proficiency in Spanish, German, or Dutch is highly desirable and will strengthen your candidacy.
- Experience working in multi-language or global environments, ideally supporting non-native-English-speaking teams.
Gigged.AI is a freelance talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment with one of our clients for a Conversational Analytics Specialist (Sprinklr)
If interested then you must submit a proposal through the Gigged.AI website for this gig. You can do so here - https://app.gigged.ai/
Conversational Analytics Specialist (Sprinklr)
Location: Primarily remote (potential for 1 week travel to client site in Netherlands at engagement kick-off)
Duration: 12 weeks initial
Day Rate: £550 (flexibility on this based on experience and role-fit)
Outside IR35
Overview:
Our client is quickly scaling conversational analytics capabilities via the Sprinklr platform. We’re looking for a seasoned Conversational Analytics Specialist to lead deployment, scorecard reporting, and drive knowledge transfer -ensuring the team is equipped long-term.
Key Responsibilities
- Set up and configure Sprinklr conversational analytics across multilingual contact centre environments.
- Develop and launch QA scorecards within Sprinklr to assess agent performance and customer sentiment.
- Build intuitive reporting dashboards that surface meaningful insights and support strategic decisions.
- Mentor internal teams (with limited Sprinklr experience) through clear training, documentation, and guidance.
- Align analytics outputs with client expectations for scalable, multi-year programs.
Required Skills & Experience:
- Demonstrated, hands-on expertise with Sprinklr, especially in conversation analytics and QA scorecard deployment.
- Solid understanding of contact centre operations and performance measurement practices.
- Strong data storytelling—capable of translating analytics into actionable business insights.
- Fluency in English; proficiency in Spanish, German, or Dutch is highly desirable and will strengthen your candidacy.
- Experience working in multi-language or global environments, ideally supporting non-native-English-speaking teams.
