Conversational Analytics Specialist (Sprinklr) - Outside IR35
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Conversational Analytics Specialist (Sprinklr), with a contract length of 2–3 months, offering a day rate of £550. Primarily remote, it requires expertise in Sprinklr, contact centre operations, and multilingual environments. Fluency in English is essential; additional languages are preferred.
🌎 - Country
United Kingdom
💱 - Currency
£ GBP
-
💰 - Day rate
550
-
🗓️ - Date discovered
August 29, 2025
🕒 - Project duration
1 to 3 months
-
🏝️ - Location type
Remote
-
📄 - Contract type
Outside IR35
-
🔒 - Security clearance
Unknown
-
📍 - Location detailed
United Kingdom
-
🧠 - Skills detailed
#Scala #AI (Artificial Intelligence) #Deployment #Storytelling #Documentation #Data Storytelling
Role description
Gigged.AI is a freelance talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment with one of our clients for a Conversational Analytics Specialist (Sprinklr) - Outside IR35
If interested then you must submit a proposal through the Gigged.AI website for this gig. You can do so here - https://app.gigged.ai/
Conversational Analytics Specialist (Sprinklr) - Outside IR35
Location: Primarily remote (potential for 1 week travel to client site in Netherlands at engagement kick-off)
Duration: 2–3 months initial engagement
Day Rate: £550 (flexibility on this based on experience and role-fit)
Outside IR35
Overview
Our client is quickly scaling conversational analytics capabilities via the Sprinklr platform. We’re looking for a seasoned Conversational Analytics Specialist to lead deployment, scorecard reporting, and drive knowledge transfer -ensuring the team is equipped long-term.
Key Responsibilities
- Set up and configure Sprinklr conversational analytics across multilingual contact centre environments.
- Develop and launch QA scorecards within Sprinklr to assess agent performance and customer sentiment.
- Build intuitive reporting dashboards that surface meaningful insights and support strategic decisions.
- Mentor internal teams (with limited Sprinklr experience) through clear training, documentation, and guidance.
- Align analytics outputs with client expectations for scalable, multi-year programs.
Required Skills & Experience
- Demonstrated, hands-on expertise with Sprinklr, especially in conversation analytics and QA scorecard deployment.
- Solid understanding of contact centre operations and performance measurement practices.
- Strong data storytelling—capable of translating analytics into actionable business insights.
- Fluency in English; proficiency in Spanish, German, or Dutch is highly desirable and will strengthen your candidacy.
- Experience working in multi-language or global environments, ideally supporting non-native-English-speaking teams.
Gigged.AI is a freelance talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment with one of our clients for a Conversational Analytics Specialist (Sprinklr) - Outside IR35
If interested then you must submit a proposal through the Gigged.AI website for this gig. You can do so here - https://app.gigged.ai/
Conversational Analytics Specialist (Sprinklr) - Outside IR35
Location: Primarily remote (potential for 1 week travel to client site in Netherlands at engagement kick-off)
Duration: 2–3 months initial engagement
Day Rate: £550 (flexibility on this based on experience and role-fit)
Outside IR35
Overview
Our client is quickly scaling conversational analytics capabilities via the Sprinklr platform. We’re looking for a seasoned Conversational Analytics Specialist to lead deployment, scorecard reporting, and drive knowledge transfer -ensuring the team is equipped long-term.
Key Responsibilities
- Set up and configure Sprinklr conversational analytics across multilingual contact centre environments.
- Develop and launch QA scorecards within Sprinklr to assess agent performance and customer sentiment.
- Build intuitive reporting dashboards that surface meaningful insights and support strategic decisions.
- Mentor internal teams (with limited Sprinklr experience) through clear training, documentation, and guidance.
- Align analytics outputs with client expectations for scalable, multi-year programs.
Required Skills & Experience
- Demonstrated, hands-on expertise with Sprinklr, especially in conversation analytics and QA scorecard deployment.
- Solid understanding of contact centre operations and performance measurement practices.
- Strong data storytelling—capable of translating analytics into actionable business insights.
- Fluency in English; proficiency in Spanish, German, or Dutch is highly desirable and will strengthen your candidacy.
- Experience working in multi-language or global environments, ideally supporting non-native-English-speaking teams.
