Conversion Analyst

Role: Implementation-Conversion Analyst I Location: Remote Duration of Contract: 8 months Work schedule: M-F 8am-5pm, 9am-6pm or 10am-7pm can discuss in interview Pay: $28-$30\hr(The rate may be negotiable based on experience, education, geographic location, and other factors.) Skills needed + duties for this role: - Previous Credit card experience strongly preferred for this role such as processing or operations. - Managing Credit card portfolios for financial institutions (banks, credit unions, resellers) - Consulting and assisting clients through a platform migration - Perform routine calls with clients providing guidance and support on the TBS to P1C migration. - Supports questions on the new Credit platform to include user interface, reports, operations, and supporting products. - Coordinates with the internal project team to receive and deliver information to their clients. - The right candidates for this project will be supporting clients with Credit cards in a fast-paced environment. Client will be providing on the job training as well as support. - Strong communication skills with attention to detail and the ability to manage tasks at various levels of completion are a must. - Credit industry experience is highly preferred. - Proficiency with Microsoft Office Suite is required JOB SUMMARY: Examines data files, processes, forms, reports and operational needs of customers and completes data mapping and transaction workflow documents as the basis of the conversion to Client system. Validates the accuracy of all data and transactions. Determines customer specific processing parameters and completes Client system set up for client use. Trains clients on the use of client systems and provides support during conversion. GENERAL DUTIES & RESPONSIBILITIES: • Develops understanding of and defines client products and services through information gathering sessions to determine how client systems must be established to meet client needs. • Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to client systems. • Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team. • Creates data maps and transaction workflow documents showing exactly how every field of information will be converted. The data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion. Refines mapping through iterative validation. • As part of the conversion process, tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed. Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtains formal customer acceptance of results. • Examines clients processes, forms and reports, determines operational needs, and documents what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete. • May develop new procedures with client to ensure Client software is used appropriately. • Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports. Validation may include completion of prior system to Client balancing. • Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion. • Customizes Client software through the use of authoring tools to meet individual customer needs - modifies screens and data fields, creates new forms, screens, product sets, tables, etc. • Throughout the project, provides expertise to answer questions and guide the client in the use of the system. • Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures. • Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors) with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and balancing adjustments. • Other related duties are assigned as needed. EDUCATIONAL REQUIREMENTS: Bachelors Degree in Business or related field or the equivalent combination of education, training, and work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES: • Communicates ideas both verbally and in written form in a clear, concise, and professional manner • Requires advanced working knowledge of Client systems as well as the industries in which client competes for business • Ability to understand, apply and explain concepts • Ability to handle project commensurate with job expectations • Ability to analyze and solve problems using learned techniques and tools • Requires human relations, negotiation and documentation skills • Requires high attention to detail • Positions involving data mapping require strong analytical and technical skills • Ability to translate client requirements to technical specifications and communicate to technical staff • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally • Flexibility, versatility, dependability Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance