Makonis
Copilot Studio Subject Matter Expert
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Copilot Studio Subject Matter Expert, offering a contract of "X months" at a pay rate of "$X/hour". Required skills include Microsoft Copilot Studio, Power Platform, and experience in regulated industries. Certifications in Microsoft Power Platform are preferred.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
October 8, 2025
🕒 - Duration
Unknown
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🏝️ - Location
Unknown
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
United States
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🧠 - Skills detailed
#UAT (User Acceptance Testing) #REST (Representational State Transfer) #Power Automate #Strategy #Dataverse #API (Application Programming Interface) #.Net #Microsoft Power BI #Cloud #Logic Apps #Data Privacy #Security #Logging #BI (Business Intelligence) #Data Loss Prevention #Data Security #Azure #Compliance #AI (Artificial Intelligence) #Documentation #Scala #TypeScript #Alation #REST API
Role description
Role Overview
We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity—from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions.
Key Responsibilities
- Solution Design
- Translate business use cases into conversational agent designs, user journeys, and measurable outcomes.
- Define agent intents, topics, prompts, guardrails, and content grounding strategies.
- Architect solutions using Copilot Studio with appropriate connectors, actions, and Power Platform components.
- Development and Configuration
- Build copilots/agents in Copilot Studio, including topics, actions, plugins, orchestration, and generative answers.
- Implement integrations via Power Automate flows, Power Apps components, Dataverse, and Microsoft Graph/first-party connectors.
- Create and manage data connections, environment variables, and solution packages for ALM.
- Data, Security, and Governance
- Configure data loss prevention (DLP) policies, environment strategies (Dev/Test/Prod), role-based access control, and audit logging.
- Apply responsible AI practices: prompt design, grounding, retrieval augmentation, safety filters, and compliance with data privacy standards.
- Partner with InfoSec to ensure adherence to enterprise security, data residency, and regulatory requirements.
- Quality and Operations
- Establish test plans, telemetry, and analytics to measure adoption, accuracy, containment, and ROI.
- Perform prompt tuning, topic refinement, and continuous improvement based on user feedback and analytics.
- Contribute to documentation, runbooks, and knowledge articles; support UAT and production release cycles.
- Stakeholder Engagement
- Work with product owners, SMEs, and engineering to prioritize backlogs and deliver iterative releases.
- Conduct demos, training, and enablement for business users and citizen developers.
- Provide technical guidance on platform best practices and patterns.
Qualifications
Required
- Hands-on experience building solutions with Microsoft Copilot Studio (formerly Power Virtual Agents) or comparable conversational AI platforms.
- Strong Power Platform skills: Power Automate (cloud flows), Power Apps (Canvas/Model-driven), Dataverse, solution management/ALM.
- Proficiency with Microsoft 365 and Azure ecosystem: Microsoft Graph, Azure AD/Entra ID, API permissions/consent, Azure Functions/Logic Apps (nice to have).
- Solid understanding of prompt engineering, retrieval/grounding, and responsible AI concepts.
- Experience integrating with enterprise systems via connectors, REST APIs, webhooks, and custom connectors.
- Familiarity with environment strategy, DLP, security roles, and governance in Power Platform.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred
- Experience with complex agent orchestration, tool calling/actions, and multi-turn conversational design.
- Background in .NET/TypeScript/Power Fx; ability to build custom connectors and lightweight services.
- Knowledge of analytics/telemetry: Power BI, Application Insights, Copilot Studio analytics.
- Experience in regulated industries (financial services, healthcare, public sector) and associated compliance controls.
- Certifications: Microsoft Power Platform Developer (PL-400), Functional Consultant (PL-200), Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102) or equivalent.
Success Metrics
- Time-to-value: cycle time from ideation to pilot/production.
- Adoption and containment rate; user satisfaction (CSAT).
- Accuracy and safety: grounded responses, reduced escalations.
- Operational reliability: uptime, latency, and incident rates.
- Governance compliance: DLP adherence, audit readiness, and secure data handling.
- Business impact: productivity gains, cost savings, and measurable outcomes
Role Overview
We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity—from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions.
Key Responsibilities
- Solution Design
- Translate business use cases into conversational agent designs, user journeys, and measurable outcomes.
- Define agent intents, topics, prompts, guardrails, and content grounding strategies.
- Architect solutions using Copilot Studio with appropriate connectors, actions, and Power Platform components.
- Development and Configuration
- Build copilots/agents in Copilot Studio, including topics, actions, plugins, orchestration, and generative answers.
- Implement integrations via Power Automate flows, Power Apps components, Dataverse, and Microsoft Graph/first-party connectors.
- Create and manage data connections, environment variables, and solution packages for ALM.
- Data, Security, and Governance
- Configure data loss prevention (DLP) policies, environment strategies (Dev/Test/Prod), role-based access control, and audit logging.
- Apply responsible AI practices: prompt design, grounding, retrieval augmentation, safety filters, and compliance with data privacy standards.
- Partner with InfoSec to ensure adherence to enterprise security, data residency, and regulatory requirements.
- Quality and Operations
- Establish test plans, telemetry, and analytics to measure adoption, accuracy, containment, and ROI.
- Perform prompt tuning, topic refinement, and continuous improvement based on user feedback and analytics.
- Contribute to documentation, runbooks, and knowledge articles; support UAT and production release cycles.
- Stakeholder Engagement
- Work with product owners, SMEs, and engineering to prioritize backlogs and deliver iterative releases.
- Conduct demos, training, and enablement for business users and citizen developers.
- Provide technical guidance on platform best practices and patterns.
Qualifications
Required
- Hands-on experience building solutions with Microsoft Copilot Studio (formerly Power Virtual Agents) or comparable conversational AI platforms.
- Strong Power Platform skills: Power Automate (cloud flows), Power Apps (Canvas/Model-driven), Dataverse, solution management/ALM.
- Proficiency with Microsoft 365 and Azure ecosystem: Microsoft Graph, Azure AD/Entra ID, API permissions/consent, Azure Functions/Logic Apps (nice to have).
- Solid understanding of prompt engineering, retrieval/grounding, and responsible AI concepts.
- Experience integrating with enterprise systems via connectors, REST APIs, webhooks, and custom connectors.
- Familiarity with environment strategy, DLP, security roles, and governance in Power Platform.
- Strong problem-solving, communication, and stakeholder management skills.
Preferred
- Experience with complex agent orchestration, tool calling/actions, and multi-turn conversational design.
- Background in .NET/TypeScript/Power Fx; ability to build custom connectors and lightweight services.
- Knowledge of analytics/telemetry: Power BI, Application Insights, Copilot Studio analytics.
- Experience in regulated industries (financial services, healthcare, public sector) and associated compliance controls.
- Certifications: Microsoft Power Platform Developer (PL-400), Functional Consultant (PL-200), Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102) or equivalent.
Success Metrics
- Time-to-value: cycle time from ideation to pilot/production.
- Adoption and containment rate; user satisfaction (CSAT).
- Accuracy and safety: grounded responses, reduced escalations.
- Operational reliability: uptime, latency, and incident rates.
- Governance compliance: DLP adherence, audit readiness, and secure data handling.
- Business impact: productivity gains, cost savings, and measurable outcomes
