Copilot Studio Subject Matter Experts - Remote (USA or Canada - EST & CST Only)

Title: Copilot Studio Subject Matter Experts Location: Remote (USA or Canada - EST & CST only) Contract Role Overview We are seeking multiple Copilot Studio Subject Matter Experts (SMEs) to design, develop, and operationalize AI-powered copilots and agents across a range of complexity—from guided Q&A copilots to multi-step, enterprise-grade agents integrated with line-of-business systems. These SMEs will leverage Microsoft Copilot Studio, Power Platform, and broader Microsoft cloud services to deliver secure, scalable, and value-focused solutions. Key Responsibilities • Solution Design • Translate business use cases into conversational agent designs, user journeys, and measurable outcomes. • Define agent intents, topics, prompts, guardrails, and content grounding strategies. • Architect solutions using Copilot Studio with appropriate connectors, actions, and Power Platform components. • Development and Configuration • Build copilots/agents in Copilot Studio, including topics, actions, plugins, orchestration, and generative answers. • Implement integrations via Power Automate flows, Power Apps components, Dataverse, and Microsoft Graph/first-party connectors. • Create and manage data connections, environment variables, and solution packages for ALM. • Data, Security, and Governance • Configure data loss prevention (DLP) policies, environment strategies (Dev/Test/Prod), role-based access control, and audit logging. • Apply responsible AI practices: prompt design, grounding, retrieval augmentation, safety filters, and compliance with data privacy standards. • Partner with InfoSec to ensure adherence to enterprise security, data residency, and regulatory requirements. • Quality and Operations • Establish test plans, telemetry, and analytics to measure adoption, accuracy, containment, and ROI. • Perform prompt tuning, topic refinement, and continuous improvement based on user feedback and analytics. • Contribute to documentation, runbooks, and knowledge articles; support UAT and production release cycles. • Stakeholder Engagement • Work with product owners, SMEs, and engineering to prioritize backlogs and deliver iterative releases. • Conduct demos, training, and enablement for business users and citizen developers. • Provide technical guidance on platform best practices and patterns. Qualifications Required • Hands-on experience building solutions with Microsoft Copilot Studio (formerly Power Virtual Agents) or comparable conversational AI platforms. • Strong Power Platform skills: Power Automate (cloud flows), Power Apps (Canvas/Model-driven), Dataverse, solution management/ALM. • Proficiency with Microsoft 365 and Azure ecosystem: Microsoft Graph, Azure AD/Entra ID, API permissions/consent, Azure Functions/Logic Apps (nice to have). • Solid understanding of prompt engineering, retrieval/grounding, and responsible AI concepts. • Experience integrating with enterprise systems via connectors, REST APIs, webhooks, and custom connectors. • Familiarity with environment strategy, DLP, security roles, and governance in Power Platform. • Strong problem-solving, communication, and stakeholder management skills. Preferred • Experience with complex agent orchestration, tool calling/actions, and multi-turn conversational design. • Background in .NET/TypeScript/Power Fx; ability to build custom connectors and lightweight services. • Knowledge of analytics/telemetry: Power BI, Application Insights, Copilot Studio analytics. • Experience in regulated industries (financial services, healthcare, public sector) and associated compliance controls. • Certifications: Microsoft Power Platform Developer (PL-400), Functional Consultant (PL-200), Power Platform Solution Architect (PL-600), Azure AI Engineer (AI-102) or equivalent. Success Metrics • Time-to-value: cycle time from ideation to pilot/production. • Adoption and containment rate; user satisfaction (CSAT). • Accuracy and safety: grounded responses, reduced escalations. • Operational reliability: uptime, latency, and incident rates. • Governance compliance: DLP adherence, audit readiness, and secure data handling. • Business impact: productivity gains, cost savings, and measurable outcomes.