Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: • Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner • HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year • Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio • Fortinet: Elite VIP Program – one of only 2 in the UK • AWS: Advanced Solution & Managed Service Provider Program Job Description This is a contract position ideally based in London or York, UK. The duration of the statement of work is 6 months, with a possibility of extension, depending on the project needs and performance. It is a hybrid working environment, but the successful candidate will be happy to be onsite for 2 days per week. Overview We are looking for a Business Analyst who has core experience working with general technology infrastructure – Databases, ID&M, Compute, Virtualisation, Networks, Public Cloud technologies. The business analyst will have excellent communication skills and can adapt to a fast and ever-changing landscape. The Business Analyst will be assigned to a number of initiatives within the Core Infrastructure Value Stream. Primarily - engagement of stakeholders, creating documentation, analysing processes, data analysis and data landscapes to enable the initiatives to drive value and deliver positive outcomes for the business. The role will require a flexible individual who can work on a number of analysis tasks at once, that can be used by the team and presented to various levels of stakeholders. They will need to be able to work at pace in a demanding environment. Responsibilities • Support the Product Owner to help inform prioritisation and delivery decisions • Perform requirements elicitation, root cause analysis, as-is/to-be mapping, gap analysis, business case development, backlog stories creation/maintenance • Facilitate internal and external stakeholder workshops, building a valuable relationship with our business and technology community • Consume and understand complex requirements and turn these into valuable product driven outputs • Analyse and document business processes, data flows, and system interactions • Collaborate with engineers, testers, and other team members to ensure quality and timely delivery • Communicate effectively with all levels of stakeholders, both verbally and in writing. Qualifications • At least 5 years of experience as a Business Analyst or Systems Analyst • Working in a technical environment is essential • Ability to analyse data driven content from a number of sources e.g., Active Directory, Workday, Microsoft Intune, Excel • Ability to create reports for different audiences and all levels of complexity, using visualisation tools such as PowerPoint, Power BI • Strong knowledge of business analysis tools and techniques, such as user stories, use cases, wireframes, UML, BPMN, etc. • Experience in working with agile methodologies, such as Scrum and Kanban using Jira • Previous or current experience in testing would be an advantage • Excellent communication, presentation, and facilitation skills • Must be able to work independently and proactively in a fast-paced and dynamic environment • BCS certification desirable. Additional Information At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self.  We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation.  Be you with us and feel you belong. We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.