Corporate Specialist

Job description: This position will be working directly with our business partners to lead and guide their technology solutions through design approvals to implementation and support. Many of these projects will be SaaS solutions, but the candidate will need developer/engineer skills to build custom components and/or integrations. Between 30-40% of the time will be spent hands-on tasks like updating C# Razor pages, creating YAML for Terraform, and possibly updating a CI/CD pipeline. The remainder of their time will be in meetings with our business partners, creating architecture diagrams, updating solutions design documents, providing documents for our different standards and approvals boards, and occasionally helping to support these technology solutions. POSITION SUMMARY: Provides expert level expertise to others in the planning, analysis and implementation of complex integrated technology systems, emergency planning processes and disaster recovery efforts. Consults with internal customers from multiple business units to determine cross functional technology/application system requirements. Acts as a technical advisor to other analysts and/or project teams and provides leadership in resolving complex technical issues. IMMEDIATE MANAGER: Manager, Corporate Relationship Systems, or Manager GIS & Engineering Systems, or Manager ERP Systems SUPERVISION/DIRECTION RECEIVED: Administrative direction REQUIRED COMPETENCIES: Expert – Professional level understanding of the required competencies with demonstrated skills and abilities coupled with extensive experience for successful application in difficult and complex work assignments with minimal supervision. Serves as a key resource for technical issues that cross functional and organizational lines. May assist in defining future IT architecture. Knowledge of: Information systems analysis, design, programming and installation. Programming languages and coding techniques. Computer hardware, software and data communications functionality and capability. Software Development Life Cycle (SDLC) practices and procedures. Process management, performance tracking and measurement tools. Local, state and federal emergency planning processes. Intermediate level systems and business architecture design concepts. Information Technology Library Infrastructure (ITIL) framework and best practices. JEA and Technology Services infrastructure, sufficient to consult across organizational lines with cross-functional teams in resolving problems and issues. Data-driven problem solving techniques and technical report writing. Various cross-platform information systems. Configuration management concepts and tools. Applicable industry standards. Expert skill in: Designing, creating and interpreting flowcharts. Using and integrating information technology systems involving multiple hardware platforms, operating systems, data bases and cross-platform information systems. Applying SDLC and software process engineering tools and methodologies assignments. Using the Technology Services change management process. Using statistical analysis and related tools. Troubleshooting and resolving complex technical and system operations problems. Writing code using required programming languages for assigned applications. Using database management tools. Designing and developing seamless connections between systems. Using and supporting various client based applications. Testing application installations, enhancements and upgrades. Expert ability to: Exert influence as a technical expert and support and motivate others in achieving project objectives. Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget. Deal with a high level of ambiguity and make decisions with limited information. Exercise creativity and imagination in approaching assignments. Quickly grasp new ideas and concepts. Work well in teams, both as a technical advisor and a participant. Acquire and maintain knowledge of the business of JEA and Technology Services products. Research and study developing trends and emerging technologies and identify potential for use in the JEA environment. Identify what technical issues need to be communicated and inform others. Manage multiple tasks and resources and respond quickly to ad hoc customer and management requests. Establish and maintain effective working relationships with internal customers. Balance customer needs with Technology Services processes, budget and guidelines. Employ analytical, interpretive, evaluative and constructive thinking; and judgment in interpreting and adapting methods, techniques and procedures to specific projects and organizational requirements. Communicate effectively, orally and in writing, with team members and customers with varied backgrounds and experience. Follow through with commitments. PERSONAL CONTACTS: Influences others with diverse viewpoints to achieve a common understanding of information technology problems and develop solutions and alternatives by using persuasion and technical problem solving skills. OPEN REQUIREMENTS: Bachelor’s degree in the specific discipline being recruited or related field and six (6) years of professional experience in the specific computer systems analysis, software development, system configuration and/or programming languages, etc. for the discipline being recruited. -OR- A ten (10) year combination of education, training and experience in the specific computer systems analysis, software development, system configuration and/or programming languages, etc. for the discipline being recruited. Required to assist in maintaining 24 X 7 systems availability. Work Location: Hybrid remote in Jacksonville, FL 32212 Pay: $40.00 - $54.00 per hour