CRM Lead/Microsoft 365 Dynamics Lead Platform Developer

Minimum Experience • 10 years of Microsoft CE application software systems implementation experience. • 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services. • 5 years as a Microsoft certified FastTrack solution architect for business applications. • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications. • Delivered 2 projects as a certified FastTrack project for Business Applications. • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment. • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction. • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies. • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems. • Proven implementation experience in developing integrations with ERP systems and data repositories. • Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled. • Strong understanding of Human Centered Design Approach for product development • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint. • Proficient in the Microsoft ADO Testing Module. • Equivalent combination of education and/or experience may be accepted. Required Skillset • Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. • Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect. • Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience. • Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment. Desired Skillset • Additional beneficial skills include: o         Enterprise Business Solutions, specifically SAP projects. o         ITIL / ITSM practices and methodologies. Certifications / Education • Bachelor’s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted. • Microsoft MVP for award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio. • 5+ years as a Microsoft certified solution architect for business applications. • Azure AI Fundamentals certification or similar AI or Machine Learning certifications. • Microsoft Dynamics related Certifications. • Equivalent combination of education and/or experience may be accepted.