CRM/ERP Technical Business Analyst_Austin, TX

Sr. Technical Business Analyst Location: Hybrid (must go to Austin office as requested) Key Responsibilities • Lead and facilitate requirements gathering, stakeholder interviews, and workshops to capture business needs and system requirements. • Analyze business processes, data flows, and system dependencies to identify gaps and recommend improvements. • Translate business needs into detailed functional and technical specifications, user stories, and process documentation. • Collaborate with developers, architects, and QA teams to ensure solutions align with business goals and technical standards. • Support testing, validation, and user acceptance to confirm that implemented solutions meet defined requirements. • Maintain documentation for requirements, workflows, and data mappings, ensuring traceability and compliance with governance standards. • Serve as a liaison between business stakeholders and IT throughout the project lifecycle, supporting Agile and/or SDLC methodologies. Required Qualifications • 8+ years of experience as a Business Analyst, with at least 4 years in a technical or enterprise systems environment. • Proven experience gathering and documenting requirements for complex IT systems or integrations. • Excellent communication, facilitation, and documentation skills, with the ability to translate between business and technical audiences. • Strong problem-solving skills and attention to detail. Preferred Qualifications • Experience working with SaaS/COTS software implementations or data migration/integration projects. • Familiarity with business process modeling tools (e.g., Visio, Lucidchart) and requirements management tools (e.g., Jira, Azure DevOps, Confluence). • Certification such as CBAP, PMI-PBA, or Agile/Scrum Master preferred. Soft Skills • Strategic thinker who can connect business goals with technical execution. • Strong collaboration and stakeholder management abilities. • Adaptable to fast-paced environments with evolving priorities. • Commitment to quality, accuracy, and continuous improvement.