Customer Data Insights Manager£65,000–£68,000 | 10-Month FTC (Maternity Cover) – Sept startNear Epsom, Surrey | Hybrid (3 days office) Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights. About the Role:We're looking for a commercially minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice. Key Responsibilities: Own monthly CX insight reporting to the Toyota GB Board Translate analytics into business actions via reports, dashboards, and videos Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops Manage insight briefs and collaborate with Data Engineering & Analytics teams Drive community-based research and support cross-functional teams Coordinate and prioritise insight activity within the wider C1 programme Essential Skills & Experience: Excellent communicator with stakeholder management experience Background in data insight or data journalism Skilled in survey platforms (e.g. Medallia, Qualtrics) Project management experience (full cycle) to carrying out research studies from scoping, briefing, analysis, presentation creation and debrief Experience of working in Data and Insight either as a Data Analyst or Data Journalist to Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist Strong Excel and PowerPoint Desirable: Power BI, SQL skills CX strategy and automotive sector experience People management background This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment. Job Types: Full-time, Fixed term contractContract length: 10 months Pay: £65,000.00-£68,000.00 per year Benefits: Free parking On-site parking Schedule: Day shift Monday to Friday Work Location: In person Reference ID: DATA- INSIGHTSExpected start date: 01/09/2025