Role: Customer Insight Analyst All potential applicants are encouraged to scroll through and read the complete job description before applying. Location: Leeds, LS15 (with hybrid working after completion of training) Salary: £38,000 - £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday – Friday 37.5 hours, with core hours operating from 9.30am-4pm Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We’re looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You’ll play a central role in translating customer data into actionable marketing and commercial strategies—supporting campaign targeting, customer segmentation, and insight-driven decision-making across the business. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme • (subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Deliver actionable insight to support customer acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data Develop segmentation models based on lifecycle, engagement, and behaviour Analyse campaign performance and customer behaviour to guide marketing decisions Create dashboards and reports in Tableau that clearly communicate insights to non-technical stakeholders Partner with marketing and commercial teams to optimise campaign performance Ensure data quality and governance best practices are applied Stay up to date on trends in customer analytics, eCommerce, and digital health Who are we looking for? Expertise in Google Analytics, BigQuery, Tableau, SQL, GA4 and other data visualization and reporting tools Knowledge of churn, retention or cross-sell modelling Experience With Python Or Other Scripting Language Background in healthcare, eCommerce or subscription businesses Experience delivering insight for marketing or customer growth teams Skilled at presenting insights to stakeholders across business functions Strong data storytelling and commercial thinking What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift #INDLP