Customer Insights Analyst

Customer Insights Analyst- C-Shopper Job Description: Analysts are provided training, coaching and support by all other C-Shopper Team members and Circana Team members to become proficient, and then an SME on our C-Shopper Customer Insights platform. Analyst will be assigned User groups and ad hoc projects, in order to drive high platform usages to improve 7-Eleven decision-making; leading to Customer retention, trips and basket upsell opportunities Engagement professional to deliver C-Shopper product support needs, and overall adoption best practices into assigned User groups within assigned 7-Eleven User Teams, including C-Shopper Customer Insight Reports, Assortment and Price/Promo tools and other modules Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier's products, including coaching assigned User Teams Deliver internal customer success processes, including customer onboarding, ongoing support strategies Also delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projects Helps define metrics for measuring C-Shopper program impact, customer satisfaction, product usage, and assigned user groups growth / productivity Anticipates and removes barriers that slow down or prevent teams from delivering on project goals Conducts and reports on user group evaluations and feedback. Communicate effectively with other users and team mates to drive adoption and success. Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor