Customer Solutions Administrator ( 6-9 Month Fixed Contract)

Job title: Customer Solutions Administrator Department: NXG Reporting to: RVP Customer Solutions Location: Remote UK (6-9 month fix term contract) How You Will Make An Impact… We are looking for a detail-oriented and proactive individual to join our Client Services organisation as a Customer Solutions Administrator on a 6-9 month fixed-term contract. In this role, you will support Opensignal’s customer-facing teams by analysing data, maintaining and improving internal systems, and ensuring that our processes run smoothly. You will play a critical part in streamlining how we work across Sales, Product, and Engineering, while providing accurate analysis and actionable insights that help us deliver best-in-class service to our telecoms customers. This is an internal-facing role reporting to the RVP of Customer Solutions, with opportunities to collaborate across multiple global teams. What You Will Be Doing… • Perform data analysis using SQL, BigQuery, and Tableau to support internal teams with insights and reporting. • Maintain and enhance internal processes, documentation, and workflows in Jira and Confluence. • Identify, design, and implement new systems and process improvements to drive efficiency and scalability. • Work closely with Client Services, Product, and Engineering teams to ensure smooth communication and issue tracking. • Create and maintain dashboards and reports to monitor key metrics and trends. • Contribute telecom industry knowledge to help shape internal understanding of fixed and mobile network performance. • Support ad-hoc projects, ensuring deadlines are met and outputs are accurate. • Act as a central coordination point across teams, ensuring information flows smoothly and actions are tracked to completion. Desired Knowledge, Skills & Abilities • Strong analytical skills with proven ability to write, optimise, and troubleshoot SQL queries. • Experience working with BigQuery and Tableau or similar data visualisation tools. • Strong administrative and organisational skills with the ability to manage multiple tasks simultaneously. • Proven track record of building and improving processes and internal systems. • Excellent communication skills with the ability to work both independently and collaboratively. • Attention to detail and ability to handle sensitive information with accuracy and discretion. • Telecoms industry knowledge (fixed or mobile) preferred. Experience • Proven experience in data analysis, systems or process administration, or a similar role. • Hands-on experience with SQL and data warehouse environments. • Comfortable working in remote, distributed teams across multiple regions. • Experience with Jira and Confluence or similar workflow and documentation tools. • Strong English verbal and written communication skills. Nice to Have • Experience working with large telecom datasets or similar industry data. • Exposure to customer success, client services, or product support functions. • Experience in fast-paced and entrepreneurial environments. About Us Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports. Real network experience is our focus, and ultimately, that is what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible. With offices in London, Boston, Victoria, British Columbia, and Warsaw, and employees around the world, we are a truly global organisation. We are an equal-opportunity employer dedicated to building an inclusive and diverse workforce. Benefits We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including: • Competitive compensation packages including a long-term equity program • Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work) • Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more! • Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad • Charity matching and paid time off for community volunteering and DE&I program/committees • Regular virtual and in-person events and socials At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position. NOTE: Opensignal only reviews job applications submitted through our official website: https://www.opensignal.com/about/opensignal-careers If you have received an offer or communication that seems suspicious or did not go through our website, do not share any personal or financial information. If you are unsure about the legitimacy of a job offer or recruitment message you received, please contact us directly at: careers@opensignal.com.