Customer Success Analyst

Customer Success Analyst Location: Toronto, CA or Charlotte, NC Duration: 12-month Contract with high likelihood of extension or conversion Compensation: $28-32/hour W2 Are you passionate about turning data into meaningful insights and enhancing client relationships? Our client— an industry leader in foodservice and hospitality—is seeking a dynamic Customer Success Analyst to support their cutting-edge Data-as-a-Service platform. This pivotal role offers the chance to work with a focus on driving supplier engagement and satisfaction within the foodservice industry with a clear growth path! If you're an analytical thinker with a proactive mindset eager to grow into a customer-facing role, this is your opportunity to make a real impact in a fast-growing, innovative environment. What You Will Do • Support over 30 food and beverage suppliers by providing actionable insights and technical support. • Assist with onboarding and training, ensuring smooth transitions for new clients. • Build and refine reports using MS Excel and other tools to identify opportunities for growth. • Review and verify data accuracy, ensuring high-quality insights. • Prepare engaging presentations for supplier meetings and internal leadership. • Collaborate across teams—including Customer Success, Insights, Product, and Development—to optimize processes. • Contribute to tools and workflows to enhance scalability and efficiency. • Grow into a Customer Success Manager by learning industry nuances and building client relationships. Required Skills • Bachelor’s degree in Business, Analytics, Data Science, or a related field preferred. • 1–2 years of experience in an analyst, coordinator, sales support, or customer-facing role. • Strong proficiency in MS Excel, including data cleaning, formulas, and report creation. • Ability to interpret complex data, tell a compelling story, and derive actionable insights. • Excellent organizational skills with keen attention to detail. • Effective written and verbal communication skills. • A collaborative team player with a positive, "no task too small" attitude. Nice To Have Skills • Familiarity with Salesforce, Power BI, or similar tools. • Experience in CPG, retail, SaaS, or related industries. Ready to harness the power of data to transform the foodservice landscape? Apply now and become part of a visionary team where your insights fuel meaningful growth and innovation! Category Code: JN008