OverviewWe are seeking a dedicated and proactive Customer Success Manager to join our team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will act as the primary point of contact for customers, fostering strong relationships and providing exceptional support to enhance their experience. Your ability to communicate effectively and understand customer needs will be crucial in driving satisfaction and loyalty. Duties Develop and maintain strong relationships with clients to understand their goals and challenges. Provide expert guidance and support to customers, ensuring they maximize the value of our products. Address customer inquiries and issues promptly, utilizing effective problem-solving skills. Conduct regular check-ins with clients to assess satisfaction levels and gather feedback. Collaborate with internal teams to relay customer insights and advocate for client needs. Assist in data entry tasks related to customer interactions and account management. Maintain accurate records of customer communications, issues, and resolutions. Train clients on product features and best practices to enhance their experience. Required Skills and Qualifications: Pursuing or recently completed a Master’s in Business Analytics, Data Science, Computer Science, or a related field. Strong proficiency in SQL for data wrangling and analysis. Experience with data visualization tools (e.g., Power BI, Tableau, or internal dashboards). Familiarity with payment systems, customer behavior analysis, or fintech platforms is a plus. Strong analytical thinking and problem-solving abilities. Excellent verbal and written communication skills. Ability to work collaboratively in a fast-paced Agile team environment. Job Types: Full-time, Contract Pay: $20.00 - $25.00 per hour Work Location: In person