D365 Insights Developer

Description We are seeking an experienced D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities • Configure and customize D365 Sales module in alignment with business requirements. • Develop solutions using Dynamics 365 Customer Insights – Journeys (CI-J) to enable robust customer engagement capabilities. • Work closely with business stakeholders to understand requirements and translate them into technical solutions. • Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. • Troubleshoot, debug, and optimize existing solutions to ensure system performance and scalability. • Perform regular system testing, updates, and enhancements, adhering to best practices in D365 development. • Collaborate with cross-functional teams to ensure seamless integration of D365 solutions with other business applications. • Create technical documentation, including configuration guides, design specs, and user manuals. Required Skills & Qualifications • Experience with D365 Sales: Proven hands-on experience in configuring and developing within the Dynamics 365 Sales module. • Customer Insights - Journeys Expertise: Strong knowledge of the Customer Insights – Journeys module and its features. • Proficiency in Power Automate: Ability to create, deploy, and manage flows to automate and streamline business processes. • Understanding of Dynamics 365 ecosystem and how its modules interconnect. • Solid grasp of Microsoft Dataverse, plugins, workflows, and custom entities. • Basic integration knowledge of D365 with other Microsoft tools and third-party apps (e.g., Power Apps, SharePoint). • Strong problem-solving and debugging expertise, with a keen eye for detail. • Excellent verbal and written communication skills to collaborate effectively with both technical and non-technical teams. Preferred Qualifications • Microsoft Certified: Dynamics 365 [Specific Functional Certification like “Sales Functional Consultant Associate” or Customer Insights-related certification]. • Experience in deploying and managing marketing automation solutions in Customer Insights – Journeys. • Knowledge of customer engagement strategies or CRM workflows to optimize business outcomes. • Experience in agile or scrum development environments.