Data Analyst

Merchant Onboarding Associate (Contract) Who We Are At 7-Eleven, innovation and continuous improvement are in our DNA. From introducing the convenience industry in 1927 to serving over 14 million Slurpees® a month, we’ve always been about meeting customer needs in smarter ways. Today, we’re redefining convenience with a digital-first mindset—seamlessly linking our stores with e-commerce and delivery. 7NOW, our e-commerce division, connects customers with restaurants, retailers, and grocers, powered by local delivery drivers. We’re building the future of convenience, and we’re looking for entrepreneurial, customer-obsessed people to join us. About the Opportunity We’re seeking a Merchant Onboarding Associate to help new restaurant and retail partners successfully join the 7NOW Marketplace. In this role, you’ll guide merchants through onboarding, ensure seamless integrations with our aggregator partners (Olo, Otter, Toast, Stream, and more), and set them up for long-term success on the platform. Responsibilities • Serve as the main point of contact for restaurant merchants during the onboarding process, from initial setup to go-live. • Manage onboarding workflows across multiple integration partners (Olo, Otter, Toast, Stream, and additional aggregators as they come online). • Q/A - Configure and validate merchant accounts, menus, and item data to ensure accuracy and consistency across platforms. • Provide clear guidance and support to merchants, including training on system use, troubleshooting integration issues, and answering operational questions. • Collaborate closely with internal teams (Partnerships, Product, Technical Integrations, and Support) to resolve merchant challenges and accelerate activation timelines. • Track onboarding progress, identify bottlenecks, and communicate updates to stakeholders. • Document processes, share feedback with product/tech teams, and contribute to continuous improvement of onboarding pathways. • Ensure a smooth transition of merchants from onboarding to account management. Qualifications • Experience in restaurants, onboarding, account management, or implementation—ideally in marketplace, SaaS, food delivery, or restaurant technology. • Familiarity with restaurant POS and aggregator systems (Olo, Toast, Otter, Stream, etc.) strongly preferred. • Excellent communication skills; able to explain technical processes to non-technical audiences. • Highly organized, detail-oriented, and able to manage multiple onboarding projects simultaneously. • Strong problem-solving skills with a customer-first mindset. • Comfortable working cross-functionally with operations, product, and technical teams. • Proficient with CRM and workflow tools (HubSpot, Salesforce, Smartsheet, or similar).