Data Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Data Analyst to help support their business needs. The Data Analyst is responsible for troubleshooting and resolving advanced customer cases related to mobile apps, in-vehicle apps, WiFi, account management, and enrollment. This role requires frequent use of SQL to analyze and resolve Level 3 OnStar customer issues. The position also involves database design, testing, maintenance, and supporting enterprise-scale ETL processes. Responsibilities • Troubleshoot and resolve advanced customer cases, leveraging SQL to identify and fix issues. • Collaborate with senior management, technical teams, and client teams to determine data requirements and business data implementation approaches. • Design, implement, automate, and maintain large-scale enterprise data ETL processes. • Write and code logical and physical database descriptions; direct coding tasks when necessary. • Modify existing databases and management systems, ensuring alignment with evolving business needs. • Test programs or databases, correct errors, and implement required modifications. • Apply best practices for data manipulation, storage, and analysis strategies. Skills And Qualifications • Bachelor’s degree in computer science, computer engineering, or related technical field (or equivalent). • 2–4 years of relevant data analyst experience. • Strong SQL experience (required). • Experience with database technologies. • Knowledge of ETL processes. • Familiarity with at least one scripting language. • Strong written and verbal communication skills. • Solid troubleshooting and problem-solving skills. • Demonstrated history of success in data-driven decision support. • Strong desire to work with data to improve business outcomes. Hours and Location: Hybrid in Warren, MI • Monday: Work from Home • Tuesday-Thursday: Work in the Warren, MI • Friday: Work from Home An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.