Salary: $25.00 to $30.00 hourly Description Core Responsibilities • Collaborate with engineering and operations SMEs across the organization to identify, ingest, and operationalize data sets for reliability analysis. • Analyze data to develop health metrics and identify top detractors to reliability; iterate on findings to validate hypotheses and refine insights. • Build compelling narratives around improvement opportunities and partner with cross-functional teams to workshop and implement solutions (e.g., fixes, workarounds). • Monitor the impact of deployed solutions and continuously evolve analytical methods to support ongoing reliability improvements. • Prepare executive-level communications, including dashboards, presentations, and progress reports that highlight key wins and customer impact. Data Analysis & Metrics • Perform in-depth analysis to uncover trends and drivers of reliability within the program scope. • Create meaningful visualizations and comparisons using tools like Excel, SQL, Tableau, and ELK stack. • Understand end-to-end metrics, including data pipelines, dependencies, and service-level indicators. • Support ad hoc analysis requests from senior managers and technical working groups. Stakeholder Engagement • Coordinate with cross-functional teams across TPX, Video and Entertainment Platforms, RDK Engineering, Network Engineering, CX, and Field Operations. • Provide consultative support to business and field teams to improve processes and customer experience. Requirements You’ll thrive in this role if you bring: • A strong educational foundation and eagerness to learn our client's technology landscape. • Intellectual curiosity and a proactive approach to learning and problem-solving. • Proficiency in data tools (Excel, SQL, Tableau, ELK), strong communication skills, and the ability to create clear, executive-ready presentations. • A collaborative mindset, positive attitude, and persistence in overcoming challenges. • A consistent focus on enhancing reliability and delivering a better customer experience. Preferred Qualifications • Bachelor’s degree or equivalent experience. • 2+ years of experience with Microsoft Excel, PowerPoint, and Word. • Experience in data analytics and familiarity with SQL or other query languages. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to