Data Analyst

Job Title: Data Entry/Analyst Location: Hybrid 4x per week (Monday-Thursday) in Englewood Cliffs, New Jersey Duration: 12 months with hope to extend Day-to-Day: Insight Global is searching for a data analyst for one of our large Consumer Electronics customers. This person will be responsible for working closely with the Product Support Team, collaborating with departments such as Call Centers, Training Programs, and Field Services to analyze patterns causing product returns. This role is pivotal in identifying improvement areas, optimizing administrative processes, and managing high-level service requests to enhance overall service efficiency and customer satisfaction. This person must be comfortable working days on-site Monday-Thursday, 8:00am-5:00pm. Must-Haves: • 1-2+ years of experience in the home appliance industry, with a strong background in technical design and development. • Ability to use Excel and Power-point • Strong problem-solving skills and the ability to analyze complex technical issues. • Analytical skills with multiple types of data and understanding of service center environments and processes. • Proficiency in utilizing advanced software applications/tools for seamless integration and data exchange among disparate functional domains.