Data Analyst

Data Analyst| Remote Optomi, in partnership with a global leader in the retail industry, is seeking a Data Analyst to join their team! This role supports a growing program that manages over $93 million in sales! What the right candidate will have: • 1–3 years of experience in a data analyst or similar role. • Proficiency in Tableau, Excel (basic knowledge), and SQL (basic knowledge). • Strong communication skills and a sales-focused mindset. • Demonstrated ability to work cross-functionally and directly with customers. • Detail-oriented with a passion for improving customer experience and operational workflows. Nice to haves: • Experience with Python or other scripting languages. • Exposure to AI/ML concepts or tools. • Familiarity with Google BigQuery. • Understanding of sales organizations or account management structures. Responsibilities of the right candidate: • Maintain and manage Excel trackers to monitor application statuses and customer onboarding. • Work closely with the account team to scale new capabilities and improve in-store application experiences. • Partner with sales reps to identify, onboard, and support customers in accessing Trade Credit services. • Communicate directly with customers to resolve issues, collect feedback, and promote program participation. • Use Tableau, SQL, and Google BigQuery to create dashboards and generate actionable insights. • Help automate reporting processes and simplify data workflows for better team visibility and efficiency. • Collaborate with stakeholders to refine customer journey processes, including shortening the application process and supporting in-store integration. • Partner with internal data consultants and full-time staff to clean, analyze, and visualize data for process improvement.