Data Analyst

Pay Range: $23/hr. $25/hr. Key Job Responsibilities: • Adhering to Standard Operating Procedures (SOP) for incident handling and investigation, while leveraging multiple tools to complete?in-depth root cause analysis?and high-judgment decision-making. • Auditing and reconciling data integrity across multiple proprietary systems?(including the Event Management Tool) to ensure all claim instances are logged accurately and trace data origin. • Independently crafting professional correspondence and interacting with external Delivery Service Providers (DSPs)?to seek information, resolve claims, and discuss investigation findings. • Proactively identifying opportunities for process simplification and automation?and escalating trends or pain points occurring within the process. • Working collaboratively with team members to navigate ambiguous cases and create frameworks to drive performance consistency across the team. • Reviewing and processing property damage claims, ensuring accurate adjustments and adherence to relevant guidelines. • Ensuring the accurate selection of appropriate evidence types for different aspects of the investigation. • Submitting relevant evidence to DSPs for their review. • Reviewing paid claims to identify instances where recovery of funds from the DSP may be warranted based on irrefutable evidence. • Conducting further investigation into the lifecycle of claims post-payment to ensure appropriate evidence supports DSP responsibility. • Using data aggregation tools (including Pivot Tables in Excel, during the transition) for analysis and reporting related to claims. Required Skills: • Bachelor’s degree • Minimum of 1 year of professional experience in a relevant role (performing duties such as claims/case management, investigation, reconciliation, auditing, process improvement, risk assessment, etc) • Demonstrated ability to perform detailed root cause analysis on data discrepancies and operational failures. • Exceptional written and oral communication skills, with proven experience in professional communication with external contacts. • Proficiency in all MSOffice products, including Excel, Outlook and Word. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.