Data and CRM Analyst, CHARTERED ASSOCIATION OF BUSINESS SCHOOLS

Job Title – Data and CRM Analyst – Help to Grow: Management Programme Chartered Association of Business Schools Location: 40 Queen Street, London EC4R 1DD (Hybrid – minimum 2 days per week in the office) Salary: £36,000 – £40,000 per annum plus benefits Contract: Fixed-term until 31 March 2027 Reports to: Head of Delivery About Us The Chartered Association of Business Schools (Chartered ABS) is the voice of the UK’s business school sector. We work at the heart of a dynamic and influential network, supporting world-class institutions through research, events, and national programmes. One of our flagship initiatives is the Help to Grow: Management Course — a nationwide leadership programme designed to help small business leaders unlock their potential and drive growth. Delivered in partnership with over 60 business schools, the programme is already supporting more than 10,000 leaders across the UK — and growing fast. We are a purpose-driven organisation guided by our values: Community Building, Agile Expertise, Authentic Accountability, and Purposeful Impact. Purpose of the role Data sits at the centre of everything we do. As our Data and CRM Analyst, you will play a pivotal role in powering one of the UK’s most ambitious leadership programmes. You’ll take ownership of our data systems and reporting, ensuring that insights are accurate, timely, and impactful. This is a role for someone who enjoys both the technical detail and the bigger picture — from maintaining CRM integrity in Microsoft Dynamics 365 to building compelling dashboards in Power BI that shape decision-making at a national level. Key Essential Responsibilities Own and optimise our data systems: • Manage and maintain our Dynamics 365 CRM, ensuring data is clean, accurate, and reliable • Identify and resolve data issues, safeguarding the integrity of our systems • Support ongoing improvements to CRM functionality Turn data into insight: • Design and deliver high-quality reports for internal teams and external stakeholders • Build and develop engaging Power BI dashboards • Provide consistent, reliable reporting that supports programme performance and growth Drive continuous improvement: • Adapt reporting and data processes as the programme evolves • Translate complex data into clear, actionable insights • Contribute ideas to enhance our data infrastructure and capabilities Person specification You are someone who enjoys working with data and takes pride in getting the detail right — but you also understand the story behind the numbers. Essential: • Experience in a data-focused role with responsibility for reporting and analysis • Confidence working with CRM systems and managing data processes • Strong Excel skills and experience using Power BI to build dashboards • Excellent attention to detail and ability to manage multiple deadlines • Strong communication skills, with the ability to explain data clearly to non-technical audiences • A proactive, curious mindset and a willingness to learn Desirable: • Experience with Microsoft Dynamics 365 (including customisation or development) • Advanced Power BI skills (DAX, Power Query) • Interest in developing data infrastructure (e.g. Microsoft Azure) What We Offer Chartered ABS offers a supportive, collaborative and flexible working environment where you can grow your skills and make a real impact. Benefits include: • Hybrid working with a minimum of two days per week in our central London office • Flexible working arrangements • Generous annual leave allowance plus bank holidays • Pension scheme • Opportunities to work with leading UK business schools and national programmes • A friendly and collegiate team environment How To Apply Applicants must have the right to work in the UK as we are unable to sponsor work visas. For a successful application, please send your CV (2 pages max.) and a covering letter (no more than one page) explaining how you meet the person specification by an email via the button below. Application closing date: 30 April 2026. Applications will be reviewed as they are received and we may close the vacancy early if a suitable candidate is identified. The Chartered Association of Business Schools is an equal opportunities employer committed to creating an inclusive environment. We welcome applications from people of all backgrounds and abilities. Reasonable adjustments will be made throughout the recruitment process where required.