Data Engineer with Expertise in AWS (Only W2)

USC/GC Job Title: Desk side support Location: – East Hartford, CT 06108 Job Description: § Deliver onsite end-user support for desktop, laptop, and peripheral devices, ensuring optimal performance and minimal downtime. § Install, configure, and troubleshoot applications, operating systems (primarily Windows 11), and hardware components, with a focus on Lenovo platforms. § Manage Intune PC setup and administration, including policy enforcement and device management. § Provide expert support for MS Office 365, ServiceNow ticketing, and Avaya CXOne systems. § Mentor and guide junior desktop support staff, fostering knowledge transfer and professional growth. § Oversee ticket queue management, ensuring timely response and resolution of local support requests. § Provide smart hands support to other technical teams and escalate critical issues impacting production. § Maintain and update site-level hardware and software inventory records. § Lead local onsite desktop support efforts, ensuring adherence to service standards and company policies. § Validate ticket assignments and completion within established timeframes. § Perform additional duties as assigned, ensuring compliance with all organizational policies and standards. § Work schedule: 8am to 5pm EST. SKILL REQUIREMENTS § 5–7 years of professional experience in Windows desktop support, with at least 3–5 years supporting Intune-managed PCs. § Proficient in Windows 11 troubleshooting, Lenovo PC/laptop support, and application installation/configuration. § Solid working knowledge of ServiceNow ticketing systems, MS Office 365, and Avaya CXOne. § Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures. § Excellent communication skills for explaining complex information in a clear, concise manner. § Ability to work independently with moderate guidance and as part of a collaborative team. § Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).