Data Quality Improvement Manager (FTC)

Job Description: Data Quality Improvement Manager (FTC) London, UK or Ipswich, UK AXA XL is an Equal Opportunity Employer. This advert will close on: 28th November 2025 AXA XL recognises that being a truly data-driven organisation is critical to our success. To enable this, we need to ensure we capture consistently high quality, actionable data relating to our clients in our source systems, to power analysis and decision-making across all our key business functions (e.g., risk, underwriting, pricing, actuarial, finance, claims, operations, etc.) The Data Quality & Culture team within the Innovation, Data & Analytics (IDA) division is focused on driving the data quality strategy at AXA XL through 3 work streams: Train, Heal & Prevent. ‘Train’ - developing a data culture to understand the importance of data to our business, and the need to capture data “right first time” in our source systems to ensure data quality. ‘Heal’ - finding & fixing data errors in our systems after they occur with SQL data quality validation rules and Power BI dashboards to track quality levels and drive remediation efforts. ‘Prevent’ – working with Operations and IT teams, to implement “data quality by design” across various source systems & processes, to prevent manual data quality errors from occurring in the first place (e.g. working with IT to replace an optional free text field, with a mandatory drop down list of choices on Genius – a core policy administration system). This role will be focused primarily on the ‘Prevent’ work stream. What you’ll be doing Data Analysis & SQL Proficiency Demonstrate advanced SQL coding skills to interrogate diverse databases, enabling the identification and analysis of root causes of data quality issues. Ability to extract, join, and compare data records across multiple systems to support data integrity investigations. Stakeholder Engagement & Communication Effectively collaborate with cross-functional stakeholders across departments (e.g., Underwriting, Actuarial, Claims, Operations) to understand data workflows, identify data quality challenges, and gather requirements for improvements. Foster effective relationships to facilitate information sharing and drive data quality initiatives. Data Mapping & Process Improvement Map critical data flows throughout the insurance lifecycle (submission, quote, bind, policy, claims) to identify process inefficiencies, duplication, and opportunities for quality enhancement. Analyse data journeys to recommend process redesigns that embed quality by design principles. Presentation & Storytelling Develop impact presentations and communicate complex data insights clearly and persuasively to diverse audiences. Create compelling business cases and project plans that secure stakeholder buy-in and support for data quality initiatives. Cross-Functional Partnership Build and maintain productive relationships with global technology teams, particularly source system delivery leads, to define system and process improvements. Collaborate on prioritising and implementing data quality enhancements within technology backlogs. Team Leadership & Coordination Lead virtual, cross-disciplinary teams by coordinating activities across Transformation, Data Management, and Data Quality functions. Drive alignment and accountability among stakeholders to ensure timely delivery of data quality projects. Project & Budget Management Plan, execute, and oversee projects from initiation to closure, ensuring delivery within scope, schedule, and budget constraints. Utilise project management methodologies to coordinate resources, track progress, and manage risks effectively. Progress Monitoring & Reporting Advocate for systemic data quality improvements across the organisation by promoting best practices and system fixes. Provide regular operational updates and progress reports to senior leadership, including division and global data quality teams. Performance Measurement & Reporting Develop metrics and KPIs to evaluate data quality improvements (e.g., system enhancements deployed, policies corrected). Collaborate with Business Intelligence teams to track benefits and continuously improve measurement frameworks. What you’ll bring At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We’re interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognising that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience. Here are some of the key skills important for the role: PEOPLE Skills Customer Centricity: Passionate about improving data quality to support AXA XL’s success, with a focus on understanding user needs through user-centered design thinking. Cross Functional Collaboration: Skilled in developing and maintaining broad stakeholder relationships across multiple functions and source systems. Effective networking and stakeholder engagement skills to facilitate collaboration. Analytical & Strategic Mindset: Demonstrates advanced quantitative data analysis skills, exploring raw data and deriving insights to inform strategic decisions. Emotional Intelligence: Effective in qualitative stakeholder interviews, understanding concerns, and building trust to identify systemic issues and opportunities. Resilience: Tenacious in overcoming delays, hurdles, and blockers to ensure timely delivery of projects and improvements. Growth Mindset: Curious to understand how data drives AXA XL and eager to identify opportunities for continuous improvement BUSINESS Skills Business & Insurance Acumen: Multiple years of experience across various business functions such as Risk, Underwriting, Pricing, Actuarial, Finance, Claims, and Operations. Familiarity with commercial insurance systems and processes. Business & Process Improvement: Knowledge of formal methodologies like Lean and Six Sigma (desirable) to optimise data capture processes and system design. Experience applying best practices in process improvement to drive data quality enhancements. Stakeholder Management: Effective negotiation and influencing skills to prioritise system enhancements with IT and other decision-makers. Ability to synthesise complex information into presentations that secure buy-in from senior stakeholders. Technical Skills Quantitative Data Analysis & SQL Expertise: Demonstrate advanced ability to explore and summarise complex raw data sets using SQL, extracting meaningful insights from data quality reports and dashboards to inform decision-making. Commercial Insurance Domain Knowledge: Possess multiple years of direct experience across various business functions such as Risk, Underwriting, Pricing, Actuarial, Finance, Claims, and Operations, with familiarity of key insurance systems (e.g., policy administration, claims management). Effective Communication & Presentation: Skilled in synthesising complex technical and business information into clear, compelling presentations using PowerPoint and in-person delivery, to engage and secure buy-in from senior stakeholders. Project Management & Process Improvement: Proven ability to plan, lead, and drive technology and process improvement initiatives, utilising virtual teams to implement sustainable data quality enhancements in data capture systems. Data-Driven Mindset & Curiosity: Passionate about leveraging data to support AXA XL’s strategic goals, with a curiosity to understand how data influences business outcomes and identifying opportunities for enhancement. Negotiation & Influence: Adept at persuading key decision-makers, particularly in IT, to prioritise system enhancements that improve data capture and integrity. Process Improvement Methodologies: Knowledgeable in formal methodologies such as Lean and Six Sigma (desirable), applying best practices to optimise data capture processes and system design. User-Centered Design & Agile Practices: Familiar with user-centred design thinking, including Agile sprints, discovery interviews, and journey mapping, to understand and improve data capture from the user perspective. Data Management & Governance: Understanding of data warehousing, cloud-based services, and data governance and controls, supporting best practices in data quality management (certifications like CDMP are desirable but not mandatory). What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com