Data Scientist I

Toshiba Global Commerce Solutions is seeking a Data Scientist I. The Data Scientist is a key member of the Toshiba Maintenance Services Engineering team, supporting our products, sales, global services, and leadership organizations with insights derived from customer Service Request (SR) data. This role also leads the exploration and management of Generative AI use cases that can enhance our service operations. The ideal candidate is passionate about applying AI models and data science techniques to generate actionable insights that improve operational efficiency, customer satisfaction, and service innovation. Working within a collaborative environment, the Data Scientist partners with engineers, product managers, and maintenance service planners to extract, analyze, visualize, and communicate data-driven intelligence based on Toshiba Field Technicians’ and Client Advocates’ use of AI-powered platforms. Required Qualifications & Skills • Bachelor’s degree in Computer Science, Data Science, or a related field. • Strong experience using statistical analysis and modeling to evaluate AI platform usage and its impact on field performance. • Proficiency in statistical programming languages such as Python and SQL for manipulating and analyzing large data sets. • Demonstrated ability to use advanced statistical techniques (e.g., regression, statistical testing, distribution analysis) for applied data analysis. • Experience with data visualization tools such as Tableau or Power BI to present complex findings clearly. • Understanding of AI/ML integration into ITIL-based Incident Management processes. • Excellent communication and presentation skills for technical and non-technical audiences. • Strong interest in learning about the retail technology landscape, including compliance, seasonality, and hardware service operations. Key Responsibilities • Data Research & Reporting • Assess the effectiveness and accuracy of new data sources and data collection methods. • Review and provide quality feedback on custom-developed data models and algorithms applied to existing data sets. • Influence the roadmap for proprietary data collection agents, methodologies, and best practices. • Collaborate across internal teams to ensure consistency and integrity in all Maintenance Services data sources. • Gather Voice of Field (VOF) input from Toshiba Field Service Technicians and Customer Advocates to identify new AI-driven use cases that add business value. • Leadership & Client-Facing Responsibilities • Translate business requirements into functional, technical, and data-driven solutions. • Propose and design solutions that create measurable business value using available data assets. • Communicate insights, performance metrics, and solution effectiveness to Maintenance Service leadership. • Provide best practice guidance to internal stakeholders to drive adoption and optimize AI platform usage. Other Duties Perform other related duties and responsibilities as assigned. Working Relationships • The Data Scientist will collaborate closely with: • Engineering teams developing AI and analytics capabilities. • Product Managers and Service Planners driving data-driven decision-making. • Toshiba Field Technicians, Client Advocates, and Service Leadership stakeholders. About The Company Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. • • Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: • • Group health coverage (medical, dental, & vision) Employee Assistance Programs Company provided life insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days Eeo Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation Diversity, Equity & Inclusion We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)