Data Platform Administrator Atlanta, GA (Hybrid/On-site) Job Summary We are seeking a detail-oriented and proactive Data Platform Administrator to support enterprise-wide data platforms and enablement services for analytics users, developers, and business teams in a large, matrixed organization. This role is ideal for someone who enjoys resolving platform-related issues, empowering self-service users, and ensuring the smooth operation of business intelligence tools and data systems. As a liaison between data scientists, analysts, and business users, you will manage and maintain data environments, resolve Tier 1–3 platform issues, and promote data literacy across the organization. You’ll work with tools like Power BI, Tableau, Microsoft Fabric, and ThoughtSpot to ensure data is accessible, accurate, and actionable. Key Responsibilities • Serve as the primary point of contact for analytics users and developers with platform- or product-related questions or incidents. • Monitor and resolve Tier 1–3 data platform issues, including access, connectivity, data refresh, and visualization performance across platforms like Tableau, Alteryx, and Power BI. • Administer and maintain enterprise analytics platforms. Including user provisioning, project/workbook governance, job scheduling, how-to questions, and usage monitoring. • Collaborate with business units to gather reporting requirements, define KPIs, and support self-service analytics. • Support developers in building dashboards by ensuring platform readiness, validating data connections, and advising on performance optimization. • Conduct data grooming, validation, and exploration to support business reporting and decision-making. • Provide training and support to end users and analysts on data tools, governance, and best practices. Provide onboarding, training, and enablement resources to help business users confidently use platform tools within governance frameworks. • Assist in documenting data definitions, metadata, and platform usage guidelines. • Coordinate to manage platform licensing and usage optimization. • Support governance efforts by enforcing workspace naming conventions, permissions models, and lifecycle management practices. • Facilitate platform onboarding and enablement through training, user groups, office hours, and internal communications. • Partner with infrastructure, InfoSec, and enterprise architecture teams to maintain platform compliance and availability. • Create and maintain knowledge base content to help users resolve common issues independently. Required Qualifications • Proven experience in data administration, engineering, analytics, or platform support within a large enterprise. à (change to) Proven experience in analytics platform administration, enterprise tool support, or data enablement functions. • Strong problem-solving skills and a self-starter mindset with attention to detail. • Proficiency in SQL and familiarity with scripting languages like Python for data validation and automation. • Hands-on experience with Power BI, Tableau, Microsoft Fabric, and Oracle. • Solid understanding of data architecture, including data lakes, warehouses, and marts. • Excellent communication skills with the ability to support and train non-technical users. • Experience supporting enterprise BI platforms such as Tableau Server, Tableau Cloud, Alteryx Server, or Microsoft Fabric. Preferred Qualifications • Experience supporting multiple business domains (e.g., finance, operations, marketing). • Familiarity with enterprise data governance, metadata management, and access control. • Exposure to agile environments and cross-functional collaboration. • Background in telecommunications or other consumer-facing industries is a plus.