Designer AV/VC

Job : Designer (AV/VC Automation & Support) Location: Dallas, TX / Sunnyvale, CA / Austin, TX / Elk Grove, CA (Hybrid – Onsite 3x/week) Employment Type: Contract Role Overview The Designer will be responsible for automation, monitoring, testing, and Tier 3 support for Cisco AV/VC infrastructure, with a strong emphasis on Webex environments, Ansible automation, and Splunk dashboards. They must be highly proficient with Cisco RoomOS devices, Python scripting, and collaborative troubleshooting with Cisco TAC. Key Responsibilities Responsibility Notes Design, develop, and maintain Ansible automation workflows Core daily responsibility Develop and enhance Splunk dashboards for AV monitoring Must be proficient in Splunk query language Assist in RoomOS upgrade cycles and post-deployment validation Includes after-hours support Perform full RoomOS release testing, log bugs, and follow up with Cisco Requires detailed validation and defect reporting Collaborate with Cisco TAC to escalate, troubleshoot, and push enhancements Strong communication and incident handling required Pilot/beta test new Cisco AV products and features Must give structured feedback and test across all endpoints Provide field technical assistance to on-site teams Must be flexible and responsive, includes on-call or live demo support Conduct AV network troubleshooting and RCA Understanding of network layers and protocols required Provide support for Webex Meetings, Webex App, Webex Webinars Requires in-depth functional knowledge of Webex services Contribute to GitHub repositories and participate in code reviews Familiar with Git/GitHub workflows; dev/test environment experience Required Skills & Experience Desirable/Preferred Skills • On-site support for live AV demos, issue debugging, and pre-GA testing • Experience with Cisco telepresence peripherals • Familiarity with AWX or other automation execution environments • Ability to handle high-priority scenarios with professionalism and speed