Developer

Payrate: $55.00 - $56.00/hr. Summary: Company is seeking a proactive individual to provide production support and platform stability for AWS-based cloud services. The ideal candidate will be responsible for incident management, operational readiness, production support, and continuous improvement of cloud platforms while serving as the primary technical liaison between platform teams, product partners, and support organizations. Responsibilities • Provide production support for AWS-hosted applications, APIs, and cloud services. • Own production incidents throughout their lifecycle, from initial triage through resolution and closure. • Coordinate with engineering, platform, product, and operations teams to resolve production issues. • Communicate incident status, business impact, and resolution progress to stakeholders. • Lead and participate in Root Cause Analysis (RCA) activities. • Drive continuous improvements that enhance platform stability and operational excellence. • Monitor cloud environments and ensure platform reliability through monitoring, alerting, and security best practices. • Develop, maintain, and enhance operational runbooks and documentation. • Conduct knowledge transfer sessions to prepare support teams for production operations. • Support operational readiness initiatives across AWS cloud platforms. • Participate in scheduled on-call rotations and manage high-priority production incidents. • Identify process gaps and recommend improvements to support models, workflows, and operational procedures. Qualifications • 2-4 years of professional experience (Required) • Bachelor's degree preferred (not mandatory) • Experience supporting customer-facing production platforms in enterprise environments. • Strong ownership mindset with accountability for service stability and incident resolution. • Experience managing incidents from start to finish in complex production environments. • Excellent collaboration skills working with cross-functional engineering and business teams. • AWS Cloud Services, AWS Kinesis, AWS Lambda, AWS Fargate, API Production Support • Production Support, Incident Management, Root Cause Analysis (RCA), ServiceNow • Azure DevOps, CI/CD Pipelines, Monitoring & Alerting, Operational Readiness, Runbook Creation & Maintenance • Enterprise ITSM Frameworks, Production Monitoring, Cloud Operations, Customer-Facing Platform Support, Cross-Functional Collaboration, Documentation & Knowledge Transfer Skills • Excellent verbal and written communication • Strong stakeholder management • Ability to communicate technical issues to non-technical audiences • Problem-solving and analytical thinking • Ability to remain composed during critical production incidents • Strong organizational and multitasking skills • Team collaboration and relationship management • Proactive ownership and accountability Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $56.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 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