Developer Success Engineer

Application Engineering - Developer Success Engineer / Crypto Services Austin, TX (preferred) Our Enterprise Software Client's Crypto Services team is seeking a Developer Success Engineer to join its App Engineering team. Help internal developers onboard to complex cryptographic services by refining design requirements, guiding teams through self-service resources, and improving documentation and tooling. Monitor communication channels, triage questions, and connect developers with resources. Eliminate friction for developers using data-driven insights to drive process improvements, documentation updates, and tooling enhancements. Expectations: • Identify and resolve onboarding friction points. • Develop internal tooling, libraries, and workflows that reduce support requests. • Triage issues and collaborate with engineering teams. • Guide development teams on design patterns and resources. • Create and refine technical documentation and self-service resources. • Measure and report key success metrics. • Drive integration of Crypto Services into frameworks and workflows. • Develop expertise in applied cryptography and secure protocol design. • Provide protocol recommendations based on risk-based thinking. • Follow team and Crypto Services engineering standards. Qualifications: • Proficiency in Java, including software architecture, API design, and debugging. • Exceptional communication skills to simplify complex technical concepts. • Proactive self-starter with strong systems thinking. • Experience with observability and monitoring tools (e.g., Splunk, Grafana). • Ability to support teams from junior engineers to senior management. • Ability to context-switch between tasks with minimal direction. Preferred: • Experience enabling developer success through tooling, documentation, or platform enhancements. • Understanding of security principles, PKI, mTLS, key and certificate management, and distributed systems. • Familiarity with Go, Python, or Shell scripting. • Experience with cryptographic applications (HSM, encryption, data tiers). • Previous roles in developer experience, platform engineering, or developer tools. • Exposure to regulated environments or privacy-sensitive applications. • Contributions to self-service platforms, onboarding automation, or developer portals. Advanced JavaCryptographic conceptsCustomer FocusDistributed SystemsEncryption/DecryptionFull Stack-JavaJavaNetworking and Communication Protocols (SFTP/HTTPS/SSL)OpenSource DevelopmentSoftware EngineeringSplunkUnix/BashVerbal CommunicationWeb Application Security and CryptographyWritten Communication