Title: Site Reliability Engineer IV Location: Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule) Note: This is a W2 contract role – C2C and 3rd party candidates will NOT be considered The Site Reliability Engineer will: • Plan and execute configuration changes to the application and infrastructure • Respond to emergencies and other incidents, and investigate issues in cloud systems • Collaborate with software developers, engineers, and operations teams, and partner with development teams to improve services • Participate in system design consulting and capacity planning • Develop automation to push toward automatic systems and services Position Qualifications: • Experience leading incident response and supporting application teams • Experience with public cloud platforms, such as AWS and/or API Gateways • Experience using DevOps tools and technologies, such as GitLab, and Infrastructure as Code (IAC) tools, such as Terraform • Experience with monitoring tools such as Dynatrace, Datadog, and/or Splunk • Strong troubleshooting skills, and experience building and enhancing observability using monitoring tools • A proactive approach to observability maturity, identifying problems, performance bottlenecks, and areas for improvement for observability • Experience using Source Version Control (SVC), such as Git • Experience with Blameless Postmortems • Experience providing developer feedback for enhancing logging, runbooks, and addressing technical debt • Experience promoting observability best practices • Experience developing APIs, Microservices, or Frontend preferred • A minimum of a Bachelor’s Degree in Computer Science or other relevant technical field Note: This is a W2 contract role – C2C and 3rd party candidates will NOT be considered