Digital Analyst

App Strategist/Analyst W2 12-month contract, potential to extend Hybrid in Austin TX or Cupertino CA As part of the Digital Experience & Expansion team, you will help create and optimize innovative e-commerce strategies and initiatives across primarily .com and the app. As an analyst on the team you will specifically focus on supporting our fastest growing platform, the app. You’ll help ideate and enhance best-in-class experiences, while managing the day-to-day program management operations from analysis and reporting to marketing activation planning. This will include conducting deep-dive audits of current customer behavior and existing experiences, identifying actionable opportunities for enhancements. Responsibilities: • As an app strategist and program manager for Retail Online you will: Analyze and compile app trends and insights from quantitative and qualitative inputs, crafting coherent narratives for executive audiences • Develop and bring-to-life an app growth marketing strategy, increasing user awareness and adoption. • Conduct external industry benchmarking research, identifying relevant inspiration and opportunities to stitch back • Represent a business and customer experience point of view on a variety of capital projects, defining our strategy for new app features • Help create and present strategic briefs and presentations to document business priorities, opportunities, and performance • Regularly measure and report on program performance. Plus create financial business cases • Act as a digital experience liaison with core cross-functional partners, including Product, Marcom, Merchandising, and others, providing actionable feedback and supporting the efficient delivery of a variety of app-centric projects Top 3 required skills: 1. Strategy - Our team creates end-to-end digital customer experience strategies for shopping touch points. This resource will need to leverage relevant customer insights and trends to creatively ideate and develop business requirements for new app features and experiences. 1. Storytelling - All forms of communication are critical here, but someone with masterful Keynote skills that can craft an engaging and visually appealing narrative would be a huge asset. 1. Analysis - Strong qualitative and quantitative abilities to assess large amounts of complex data and distill it into insightful takeaways are a must. Desired Skills: • 4+ years of experience working in a strategy or customer experience function • Experience in, deep knowledge of, and passion for the global retail or e-commerce B2C industry, ideally in the tech sector. Proven track record in gifting, strategy consulting and/or gifting also ideal. • Ability to simultaneously operate both strategically and tactically, proactively sweating the details, while not losing sight of the big picture and customer centricity • Demonstrated analytical/reporting skills, including creating clear visualizations. Should have a knack for uncovering root causes and simplifying complexity in order to synthesize clear insights and make data-driven decisions. Hands on experience with a variety of business analytics tools such as Adobe Analytics, Tableau, and advanced Excel preferred • Experience working with senior executives and translating complex business analysis and research into strategic decision-making Exceptional verbal and written communication, compelling storytelling, and sophisticated presentation skills, including proficiency in Keynote and presenting to various levels of leadership. The hourly pay rate range for this position is $63.00 to $70.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to hmartin@synergishr.com If you require assistance or an accommodation in the application or employment process, please contact us at hmartin@synergishr.com. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.