Digital Analyst

Equity Staffing Group is hiring for a Digital Technical Analyst for a hybrid contract to hire opportunity! Our client is a trusted health plan provider serving communities across the Midwest with a strong commitment to improving access to high-quality, affordable healthcare. Known for its collaborative culture and member-focused approach! Please note that candidates must be based out Minnetonka, MN or Madison, WI. Candidates outside of those two areas will not be considered. Targeting those with 2-5 years of experience. • Hourly Pay $40-$50/hr • Hybrid Schedule: In office Tuesday-Thursday, remote Monday and Friday We are seeking a detail-oriented and tech-savvy Digital Technical Analyst to join our team and support the Digital Product Owner in delivering exceptional experiences for our members. This role will support our member portal product, working towards strengthening the core functionalities that empower members to interact with their health plans effectively, and implement innovative ways to continue to bring value to the member. The ideal candidate will act as a bridge between business, product, and technical teams, ensuring that requirements are well-defined, solutions are aligned with strategic goals, and implementations meet quality standards. They will play a critical role in enhancing our digital platform, which enables members to manage their plans, access ID cards, view claims, make payments, and more, while contributing to personalized, data-driven, and proactive care solutions. Key Responsibilities: Technical Analysis & Solution Design: • Partner with the Digital Product Owner to gather, document, and analyze technical requirements for the member portal and mobile app re-platforming initiative. • Collaborate with engineering teams to translate business requirements into technical specifications, user stories, and acceptance criteria. • Identify gaps and opportunities in the current platform architecture to improve scalability, security, and performance. Support digital cutovers & migrations: • Play a key role in transitioning membership to a new portal by evaluating and documenting current-state needs, recommending enhancements, authoring in our CMS, and supporting implementation efforts. • Ensure core functionalities such as benefit access, claims viewing, and payments are optimized and seamlessly integrated into the new platform. Collaboration Across Teams: • Act as a liaison between product, design, engineering, and business stakeholders to ensure alignment on technical solutions and deliverables. • Collaborate with developers to assess the technical feasibility of proposed features and functionalities. • Assist in testing, validating, and troubleshooting the features to ensure successful deployment. • Identify technical dependencies and limitations, ensuring they are addressed early in the planning and development process to mitigate risks and ensure smooth delivery. Quality Assurance & Documentation: • Support quality assurance processes by defining test cases, reviewing deliverables, and ensuring features meet functional and technical requirements. • Contribute to the development of technical documentation, including process flows, use cases, and integration guides. • Maintain clear, concise, and up-to-date documentation for technical solutions, workflows, and processes. Proactive Care & Personalization: • Contribute to initiatives that enhance personalized care experiences by leveraging data and analytics to create meaningful interactions within the portal and app. • Ensure the technical foundation supports delivering care in the moments that matter for our members. Qualifications: • Bachelor's degree or equivalent experience in related field, plus 3 years of work experience beyond degree. • 1 year of experience as a Technical Analyst, Product Owner, or similar role, preferably focusing on digital channels. • Experience working with cross-functional teams, including design, marketing, and engineering. • Strong Technical skills, with experience working in digital ecosystems, APIs, and system integrations. • Familiarity with agile methodologies and experience in supporting agile product development processes. • Experience with UI/UX design principles or authoring in a CMS is a plus. • A passion for delivering exceptional user experiences and improving the lives of members through digital innovation. Equity Staffing Group is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable employment laws.