Dynatrace Engineer

State Agency: Georgia Dept. of Transportation Job Summary: Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program. 1. Monitoring & Observability: • Configure, maintain, and optimize monitoring solutions using Dynatrace. • Enable end-to-end visibility across infrastructure, systems, and applications. • Develop dashboards, alerts, and health checks to ensure system health and reliability. • Monitor service performance and availability and set alert thresholds to minimize false positives. 1. Infrastructure Systems Monitoring: • Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP). • Support monitoring of databases, middleware, and network components. • Collaborate with infrastructure and cloud teams to identify trends and capacity needs. • Proactively identify and resolve issues before they impact production. 1. Application Monitoring: • Use Dynatrace to monitor application performance and transaction flows. • Support synthetic monitoring and real user monitoring. • Work closely with application teams to ensure comprehensive monitoring coverage. • Assist in troubleshooting performance issues at both the application and system level. 1. Incident Support: • Participate in incident response efforts related to performance and availability. • Provide monitoring insights during troubleshooting and root cause analysis. • Identify and close monitoring gaps. 1. Continuous Improvement: • Enhance monitoring standards and documentation. • Recommend improvements to monitoring configurations and alert strategies. • Support integration of monitoring tools with IT Service Management (ITSM) platforms. Requirements: • Education: Bachelor's degree in information systems, Computer Science, or equivalent experience. • Experience: • 5+ years in systems engineering, infrastructure support, or monitoring roles. • 5+ years of hands-on experience with Dynatrace or similar APM tools. • Technical Skills: • Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP). • Basic networking understanding (DNS, TCP/IP, load balancing). • Experience with scripting or automation tools like PowerShell or Bash (preferred). • Familiarity with Kubernetes or container monitoring. • Experience with ITIL practices and regulated industries (e.g., healthcare, financial services). • Soft Skills: • Strong troubleshooting and analytical skills. • Effective communication and collaboration across teams. • Detail-oriented with a proactive mindset.