eCommerce Consultant

Shift Hours:8 AM - 5 PM CT Additional Skills: Service Now Power BI Project Coordination Visio Microsoft Suite Job Description: eCommerce Solutions Consultant Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis. Responsible for supporting a select group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base. Lead the demonstration of solutions and training for users on digital technology, provide collateral and updated training documents, and serve as an escalation point to troubleshoot non-common issues and user onboarding. DETAILED DESCRIPTION: List the primary duties and responsibilities required to perform this job • Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base. • Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding. • Assists with developing, planning, organizing, and executing all administrative tasks for a project. • Observes project activities to ensure contribution by team members. • Performs incidental project coordination, including planning, research, analysis and implementation of deliverables and action items. • Acts as project sub-task lead on small projects. • Assigning numerical value to essential business functions to assess and compare performance over time • Preparing reports for the management stating trends, patterns, and predictions using relevant data • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to make crucial decisions based on various facts and trends REQUIREMENTS AND SKILLS: • Experience analyzing data sets to find ways to solve problems relating to a business's customers • Familiarity with the eCommerce industry is a plus • Experience using data analyst tools • Experience presenting to peers, management, and other stakeholders • Excellent communication and problem-solving skills • Outstanding organizational skills • Multi-tasking abilities • Detailed oriented • Self-starter • Critical Thinking • Exceptional teamwork and leadership skills to help other technical support workers • Ability to learn new technologies, implement their usage within the team and train others • Personable and attentive – excellent customer service skills • Strong interpersonal skills • Manage daily tasks