Epic MyChart Certified Senior IT Analyst with Digital Consumer Experience

IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools. You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways. This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications. Key Experience We’re Looking For Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas: Epic MyChart & Digital Consumer Applications • Epic MyChart and MyChart Mobile • MyChart Care Companion configuration and workflow management • Epic Hello World • Patient messaging workflows and monitoring Integrations & Digital Health Connectivity • SMART on FHIR app integrations • Care Everywhere awareness • MyChart Central and Share Everywhere • Third-party integrations (telehealth, billing, CRM platforms) Telehealth & Video Visits • Video visit workflow configuration • Troubleshooting connectivity issues • Device readiness (camera/microphone validation) • Video visit scheduling and configuration Monitoring & Reporting • Monitoring patient message volume and workflow performance • Root cause analysis of system failures • Adjusting build/configuration to improve user experience • Collaboration with marketing, access, and digital teams MyChart Care Companion • Building and maintaining care pathways • Configuring tasks, questionnaires, and educational content • Managing reminders, notifications, and escalations • Outcome tracking and patient engagement analytics • Workflow testing, validation, and ongoing maintenance Digital Experience Platforms • Physician intranet widgets and digital content configuration • MyChart intranet updates, knowledge resources, and training materials • Collaboration with internal teams to support digital engagement strategies Role Responsibilities Working within Agile and other IT frameworks, the IT Analyst Senior will: • Partner with stakeholders to gather, analyze, and document business and technical requirements • Support and enhance Epic and healthcare applications • Troubleshoot and resolve application issues using strong analytical and root cause analysis skills • Lead application upgrades and project initiatives • Design and implement solutions across the software development lifecycle • Maintain vendor-supported application versions • Collaborate with vendors on complex escalations • Maintain application infrastructure health including patching and system maintenance • Provide documentation, training, and knowledge sharing across teams • Participate in on-call rotations for application support • Mentor junior team members and facilitate knowledge sharing Required Qualifications Education • Associate’s degree or equivalent experience required • Bachelor’s degree preferred Experience • 5+ years of IT or healthcare application support experience • Experience supporting Epic or healthcare technology platforms strongly preferred Certifications (Preferred) Candidates may be asked to obtain certifications within one year of hire. Examples include: • Epic Certification (MyChart) • ITIL Certification • CompTIA A+ • SQL Certification • Certified Scrum Developer (CSD) • OnBase Certification • RHIT / RHIA • CAHIMS • 3M 360 Systems Administrator Core Competencies Successful candidates will demonstrate: • Strong communication and stakeholder collaboration • Analytical thinking and problem solving • Adaptability in fast-paced Agile environments • Ability to translate technical and business requirements into practical solutions • A collaborative mindset focused on continuous improvement If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.