Glansa Associates
Five9 Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Five9 Developer, remote in the USA, offering a contract length of "unknown" and a pay rate of "unknown." Key skills include IVR design, REST API development, and CRM integrations, with a focus on call routing and system performance monitoring.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
February 20, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Remote
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
United States
-
🧠 - Skills detailed
#REST (Representational State Transfer) #Scala #Documentation #Scripting #REST API #Cloud #Web Services #CRM (Customer Relationship Management) #Compliance
Role description
Job Title: Five9 Developer
Location: REMOTE, USA
Administer and maintain the Five9 cloud contact center platform, including configuration, call routing, IVRs, and user setup.
IVR Design & Development: Create, edit, and maintain complex Five9 IVR scripts, modules, and prompts using the Five9 scripting engine.
Routing Logic: Configure skills-based routing, ACD, and queue management to optimize call handling and agent availability.
Integrations: Develop and support REST APIs, web services, and CTI integrations (e.g., screen pops) with CRM systems like Salesforce, Zendesk, or ServiceNow.
Monitor system performance and troubleshoot issues related to call quality, agent connectivity, or workflow errors.
Collaborate with operations, IT, and customer service teams to gather requirements and implement changes.
Provide end-user training and documentation for agents, supervisors, and support teams.
Conduct regular audits of call routing, user permissions, and system settings to ensure compliance and efficiency.
Interface with Five9 support and escalate issues when necessary.
Monitor and generate reports on KPIs, queue performance, and agent productivity using Five9 reporting tools.
Job Title: Five9 Developer
Location: REMOTE, USA
Administer and maintain the Five9 cloud contact center platform, including configuration, call routing, IVRs, and user setup.
IVR Design & Development: Create, edit, and maintain complex Five9 IVR scripts, modules, and prompts using the Five9 scripting engine.
Routing Logic: Configure skills-based routing, ACD, and queue management to optimize call handling and agent availability.
Integrations: Develop and support REST APIs, web services, and CTI integrations (e.g., screen pops) with CRM systems like Salesforce, Zendesk, or ServiceNow.
Monitor system performance and troubleshoot issues related to call quality, agent connectivity, or workflow errors.
Collaborate with operations, IT, and customer service teams to gather requirements and implement changes.
Provide end-user training and documentation for agents, supervisors, and support teams.
Conduct regular audits of call routing, user permissions, and system settings to ensure compliance and efficiency.
Interface with Five9 support and escalate issues when necessary.
Monitor and generate reports on KPIs, queue performance, and agent productivity using Five9 reporting tools.
