GA TECH Technical Business Analyst

Short Description Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Complete Description Agency: Georgia Tech Scope Of Work This role is the subject matter expert and the go-to for troubleshooting resources for Salesforce Lightning Experience and Marketing Cloud. This role integrates complex analytical and technical capabilities within our Salesforce and Marketing Cloud instance. This role troubleshoots ongoing technical and data integration issues within Salesforce. Additionally, this role manages UAT, as well as the adoption and enablement to hand back to functional users. Functional users include a diverse group of both technical and non-technical staff in the business unit. This role requires an advanced knowledge of various documentation processes, business system architecture and associated technologies, advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s). Additionally, this role requires skills in functional leadership and cross communication between functional user and technical groups, the ability to manage work on multiple projects with competing priorities, effective analytical and presentation skills, excellent organization, time management skills, and professionalism. • Local Atlanta Candidates only • Hybrid Work Schedule • Possible contract extension after 6 months. Technical Systems And Tools Frequently Utilized Include " Salesforce CRM " Marketing Cloud " IT Business Management " Miro " Microsoft 365 suite Job Duty 1 Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues. Job Duty 2 Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of crossfilters and custom report types. Job Duty 3 Build, optimize, and integrate advanced Marketing Cloud features such as: • Cloud Pages to support digital communication needs and data capture workflows Job Duty 4 Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions. Job Duty 5 Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior. Job Duty 6 Document processes, enhancements, and recommendations to support ongoing operational excellence. Minimum Qualifications Salesforce Certified Business Analyst Salesforce Certified Administrator Demonstrated Salesforce Trailhead knowledge/ranking Preferred Qualifications Salesforce Platform App Builder Salesforce Marketing Cloud Email Specialist Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams. Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don't need to know all the answers, you must have the curiosity to find them. Project Management: Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wireframing. Salesforce Technical Knowledge: Understanding Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems Skills SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveSalesforce Certified Business AnalystRequiredYearsSalesforce Certified AdministratorRequiredYearsDemonstrated Salesforce Trailhead knowledge/rankingRequiredYears Questions Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question 2 What is your candidate's email address? Question 3 If selected for engagement, your candidate's hourly Pay Rate must be at least • • • Your candidate can be paid more; however, the hourly SRP Rate cannot exceed • • • Do you agree to these requirements? Question 4 The maximum mark-up for this engagements SRP rate is • • • %. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question 5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? Question 6 If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement? Agency Interview Type Either Web Cam or In Person Work Arrangement Hybrid