GDOT - Senior Dynatrace Engineer (Georgia)

Location: Hybrid - Atlanta, GAJob Summary Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as the highest advanced-level subject matter expert, providing authoritative guidance for professional staff and may also serve in a lead role. Collaborates with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and perform Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. Key Responsibilities1. Monitoring & Observability • Configure, maintain, and optimize monitoring solutions using Dynatrace. • Enable end-to-end visibility across infrastructure, systems, and applications. • Develop dashboards, alerts, and health checks to ensure system health and reliability. • Monitor service performance and availability while tuning alert thresholds to minimize false positives. 1. Infrastructure Systems Monitoring • Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP). • Support monitoring of databases, middleware, and network components. • Collaborate with infrastructure and cloud teams to identify trends and capacity requirements. • Proactively identify and resolve issues before they impact production. 1. Application Monitoring • Use Dynatrace to monitor application performance and transaction flows. • Support synthetic monitoring and Real User Monitoring (RUM). • Partner with application teams to ensure complete monitoring coverage. • Assist in troubleshooting application and infrastructure performance issues. 1. Incident Support • Participate in incident response activities related to performance and availability. • Provide monitoring insights during troubleshooting and root cause analysis. • Identify and eliminate monitoring gaps. 1. Continuous Improvement • Enhance monitoring standards and documentation. • Recommend improvements to monitoring configurations and alert strategies. • Support integration of monitoring tools with IT Service Management (ITSM) platforms. RequirementsEducation • Bachelor's degree in Information Systems, Computer Science, or equivalent professional experience. Experience • 5+ years of experience in systems engineering, infrastructure support, or monitoring roles. • 5+ years of hands-on experience with Dynatrace or comparable Application Performance Monitoring (APM) tools. Technical Skills • Strong knowledge of Windows and Linux servers. • Experience with VMware and virtualized environments. • Working knowledge of AWS, Azure, and Google Cloud Platform. • Basic networking concepts including DNS, TCP/IP, and load balancing. • Experience with PowerShell or Bash scripting (preferred). • Familiarity with Kubernetes and container monitoring. • Knowledge of ITIL practices and experience supporting regulated industries such as healthcare or financial services. Soft Skills • Strong troubleshooting and analytical abilities. • Excellent communication and cross-functional collaboration skills. • Highly detail-oriented with a proactive approach to problem solving.