Genesys Cloud Developer

Title : Genesys Cloud Developer Location : Remote Duration : 12+ Months Rate : OPEN Visa Status : ANY In-Person Interview : No Relevant Experience (in Yrs.) : 2+ Detailed Job Description: • Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. • Experience in working on Data action and Integration on Genesys Cloud • Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud. • Having a good skill in developing bot flows and bot configurations in inbound channel. • Experience in configuration of all Genesys pre-configuration tools under the admin tab. • Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues. • Experience in working outbound dialer campaign. • Understanding, representing, and working on call flow design in Visio application. • The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts. Analytical skills: • The candidate should have good knowledge on analyzing the IVR call flows and able to optimize to meet the business KPI’s. • The candidate should have good knowledge in understanding the contact center reports and agent statistics reports. Thanks, and Regards Prasanna Kumar Team Lead Ascii Group LLC Email: prasanna.bommu@asciigroup.com Phone: 13134350820/ (248) 476-7600 Ext 112