Genesys Consultant

Job Title : CONTACT CENTER GENESIS WITH Data Engineering Location: Phoenix, AZ, 85044 Client: Infosys Duration: 12+ Months Note: candidate has to goto office from Day 1 Description: Skill: Genesys, ETL, Apache Kafka, API, Denodo, GCPRequired Skills & Experience • Strong knowledge of Contact Center platforms — experience with Genesys Engage / Pure Engage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models — interactions, calls, agents, queues, routing, wrap-up, and states. • Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub. Strong SQL and data modeling skills Key Responsibilities Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, Speech Miner) and cloud-based CCaaS platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. 7+ Years of Overall IT Experience Note: Please submit profile with LinkedIn Email:Patrick@spartantechinc.com Website:http://Spartantechinc.com/ Phone:904-648-2933 EXT 432 Address:5152 Village Creek Dr, Plano TX,75093 Job Type: Contract Pay: $60.00 - $63.00 per hour Work Location: In person