Genesys Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Developer in Columbus, OH (Hybrid) with a 6-month contract. Requires 7+ years of experience, strong skills in Genesys Cloud and AWS (Amazon Connect, Lambda, DynamoDB, S3), and familiarity with contact center technologies.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
496
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🗓️ - Date discovered
August 13, 2025
🕒 - Project duration
More than 6 months
-
🏝️ - Location type
Hybrid
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📄 - Contract type
Unknown
-
🔒 - Security clearance
Unknown
-
📍 - Location detailed
Columbus, OH
-
🧠 - Skills detailed
#Monitoring #Kafka (Apache Kafka) #Java #AWS (Amazon Web Services) #Compliance #Cloud #Lambda (AWS Lambda) #Security #DynamoDB #Python #Documentation #S3 (Amazon Simple Storage Service)
Role description
Hi,
Hope you are doing well, this is Shivam Singh from Russell Tobin/Pride Global.
We are looking for Genesys Developer at Columbus, OH // Hybrid. Please let me know if you are interested.
Local Only
Position - Genesys Developer
Location – Columbus, OH // Hybrid
Exp. – 7+ yrs
Contract – 6 Month
Roles & Responsibilities
Primary Skill: Genesys, AWS-Connect, KCL
Secondary Skill (NOT a must): Java, Python , Kafka
Key Responsibilities:
Solution Design and Implementation:
Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.
Amazon Connect Configuration:
Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.
AWS Integration:
Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.
Troubleshooting and Support:
Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.
Performance Monitoring and Optimization:
Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.
Knowledge Sharing and Training:
Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.
Security and Compliance:
Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.
Required Skills and Experience:
Genesys Expertise:
Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.
AWS Expertise:
In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.
Cloud Computing:
Solid understanding of cloud computing principles and best practices.
Contact Center Technologies:
Familiarity with contact center workflows, telephony systems, and customer experience strategies.
Communication and Collaboration:
Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.
Analytical and Troubleshooting Skills:
Ability to analyze system performance, identify issues, and develop effective solutions.
Note: Email is the best way to reach me, If the profile get fit for the role then defenatly I will reach you.
Regards,
Shivam Singh-
Sr.Recruiter-US Recruitment
shivam.singh@russelltobin.com
420 Lexington Ave, 30th FL.
• New York, NY 10170
Hi,
Hope you are doing well, this is Shivam Singh from Russell Tobin/Pride Global.
We are looking for Genesys Developer at Columbus, OH // Hybrid. Please let me know if you are interested.
Local Only
Position - Genesys Developer
Location – Columbus, OH // Hybrid
Exp. – 7+ yrs
Contract – 6 Month
Roles & Responsibilities
Primary Skill: Genesys, AWS-Connect, KCL
Secondary Skill (NOT a must): Java, Python , Kafka
Key Responsibilities:
Solution Design and Implementation:
Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.
Amazon Connect Configuration:
Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.
AWS Integration:
Integrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks.
Troubleshooting and Support:
Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.
Performance Monitoring and Optimization:
Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.
Knowledge Sharing and Training:
Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.
Security and Compliance:
Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.
Required Skills and Experience:
Genesys Expertise:
Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.
AWS Expertise:
In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3.
Cloud Computing:
Solid understanding of cloud computing principles and best practices.
Contact Center Technologies:
Familiarity with contact center workflows, telephony systems, and customer experience strategies.
Communication and Collaboration:
Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.
Analytical and Troubleshooting Skills:
Ability to analyze system performance, identify issues, and develop effective solutions.
Note: Email is the best way to reach me, If the profile get fit for the role then defenatly I will reach you.
Regards,
Shivam Singh-
Sr.Recruiter-US Recruitment
shivam.singh@russelltobin.com
420 Lexington Ave, 30th FL.
• New York, NY 10170
