Genesys Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Developer on a W2 contract for 6 months, based in Detroit, MI or Charlotte, NC (hybrid). Key skills include Genesys Cloud CX, API integration, Agile methodologies, and relevant technical degree required.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
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🗓️ - Date discovered
May 22, 2025
🕒 - Project duration
Unknown
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🏝️ - Location type
Hybrid
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📄 - Contract type
W2 Contractor
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🔒 - Security clearance
Unknown
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📍 - Location detailed
Charlotte, NC
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🧠 - Skills detailed
#Documentation #REST (Representational State Transfer) #Agile #GitHub #Cloud #BitBucket #GraphQL #Jenkins #JSON (JavaScript Object Notation) #Terraform #SAML (Security Assertion Markup Language) #NLU (Natural Language Understanding) #API (Application Programming Interface)
Role description
Title: Senior Full Stack Web Application Developer – Genesys Developer
Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered
The Genesys Developer will:
· Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
· Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
· Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
· Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Position Qualifications:
· Strong, hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
· Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
· Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
· An understanding of authentication methodologies (Oauth, SAML)
· Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
· Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
· Ability to consume business requirements and create detailed technical process flow documentation
· Ability to work collaboratively with other teams to align technical requirements
· Ability to provide business stakeholders technical guidance and best practices
· Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
· Experience with the implementation and support of Genesys WFM and Reporting preferred
· Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred
· Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
· A minimum of a Bachelor’s Degree in a relevant technical field
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered
Title: Senior Full Stack Web Application Developer – Genesys Developer
Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered
The Genesys Developer will:
· Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
· Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
· Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
· Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Position Qualifications:
· Strong, hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
· Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
· Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
· An understanding of authentication methodologies (Oauth, SAML)
· Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
· Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
· Ability to consume business requirements and create detailed technical process flow documentation
· Ability to work collaboratively with other teams to align technical requirements
· Ability to provide business stakeholders technical guidance and best practices
· Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
· Experience with the implementation and support of Genesys WFM and Reporting preferred
· Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred
· Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
· A minimum of a Bachelor’s Degree in a relevant technical field
Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered
