Avacend Inc
Genesys Developer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Genesys Developer, hybrid in "Charlotte or Detroit," from "11/10/2025 to 12/31/2026," with a pay rate of "unknown." Required skills include Genesys Cloud development, API experience, and familiarity with agile methodologies. A BS/MS in Computer Science or related field is mandatory.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
-
🗓️ - Date
November 20, 2025
🕒 - Duration
More than 6 months
-
🏝️ - Location
Hybrid
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
Charlotte, NC
-
🧠 - Skills detailed
#AI (Artificial Intelligence) #SAML (Security Assertion Markup Language) #BitBucket #Agile #Terraform #GitHub #Jenkins #GraphQL #Cloud #NLU (Natural Language Understanding) #AWS (Amazon Web Services) #API (Application Programming Interface) #REST (Representational State Transfer) #JSON (JavaScript Object Notation) #Computer Science
Role description
Job Title: Genesys Developer
Location: Charlotte or Detroit for Hybrid model - 3 days a week
Duration: Start Date: 11/10/2025 to Est. End Date: 12/31/2026
Interview Process: Video conference - provide location and best time to interview.
Genesys Developer
•
•
• Genesys Cloud developer experience;
•
•
• Chatbot and Generative AI experience; AWS Cloud experience;
•
•
• Ability to interpret business requirements and craft technical solution designs.
•
•
• Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work.
DAILY RESPONSIBILITES:
• Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
• Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
• Work collaborative with other IT teams such as Middleware and Salesforce engineering
• Responsible for working with agile team to create, write, and execute testing plans
• Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
Qualifications and Education Requirements
Required BS/MS in Computer Science, Engineering, or related subject
Skill/Experience/Education Mandatory Skills
REQUIRED SKILLS:
• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Understanding of authentication methodologies (Oauth, SAML)
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions.
• NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience with implementation and supporting Genesys WFM and Reporting
• Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
Job Title: Genesys Developer
Location: Charlotte or Detroit for Hybrid model - 3 days a week
Duration: Start Date: 11/10/2025 to Est. End Date: 12/31/2026
Interview Process: Video conference - provide location and best time to interview.
Genesys Developer
•
•
• Genesys Cloud developer experience;
•
•
• Chatbot and Generative AI experience; AWS Cloud experience;
•
•
• Ability to interpret business requirements and craft technical solution designs.
•
•
• Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work.
DAILY RESPONSIBILITES:
• Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
• Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
• Work collaborative with other IT teams such as Middleware and Salesforce engineering
• Responsible for working with agile team to create, write, and execute testing plans
• Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
Qualifications and Education Requirements
Required BS/MS in Computer Science, Engineering, or related subject
Skill/Experience/Education Mandatory Skills
REQUIRED SKILLS:
• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Understanding of authentication methodologies (Oauth, SAML)
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions.
• NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience with implementation and supporting Genesys WFM and Reporting
• Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
